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I submitted a cancellation request on the 28th of December for the two Sim cards that failed to latch to the tower (Fixed LTE) A month later, on the 29th January I get a reply stating that it will only cancel in March, meaning I have to pay for something I cannot use, they made a debit from my account so I warned them not to do it again, I doubt they would listen. Their sim cards work for a short while then unlatch from the tower for good. Bad service, don't use it.