1 reviews | Active since Sept 2016

26 Oct 2016, 10:18

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<p>I am currently on the very cheap unlimited calls package with me&you with a small data bundle. To my surprise I now have a softlock on my phone and a bill over a R1000.00! Since my data bundle ran out I never received any notification that I am now on out of bundle rates. Somehow I had a credit limit of about R600.00 that I most certainly did not set. For some unknown reason the data and call packages are connected thus I am now unable to use my phone, despite a long conversation with an agent 48hours ago. Truly annoyed with this massive bill,with no notification thereof and the fact that my data issues are linked to what was supposed to be unlimited calls.</p>

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Replies (5)
Me&You Mobile
Me&You Mobile's reply26 Oct 2016, 10:29
Official

We apologize for any inconvenience and frustration caused due to the credit limit usage on your account, we are currently investigating this issue and will provide a response shortly.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply26 Oct 2016, 10:29
Official

We apologize for any inconvenience and frustration caused due to the credit limit usage on your account, we are currently investigating this issue and will provide a response shortly.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply26 Oct 2016, 10:45
Official

We apologize for any inconvenience and frustration caused due to the credit limit usage on your account, we are currently investigating this issue and will provide a response shortly.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply28 Oct 2016, 12:04
Official

as per our conversation, we have done a usage adjustment on your account. This can be viewed on the 01-11-2016 invoice.

Kind Regards

The meandyou mobile team

's update28 Oct 2016, 12:20
Reviewer Update

Thank you for the solution.