1 reviews | Active since Nov 2016

29 Nov 2016, 14:48

Data costs after upgrade to system

<p>Me and you mobile is growing and with that they did two recent updates to their system which allowed for uninterrupted continous download to sky rocket my bill to over R2000. This last week was the last time they will see me as a client, after they just couldnt help me, conveniently have a round bill of R2800 that is payable tomorrow (30 Nov 2016).</p> <p>Never were they understanding and trying to help, saying that a credit of over R5000 was made from their side..how on earth do I use R7500 data in a few days? ( I had to increase my credit limit on my account last upgrade to continue my service and when trying to change it before the second upgrade, I could not, that is my fault which I have to pay for according to a representative)</p> <p>I will never recommend that business to anyone, and it is not surprising that so many complaints are on this Hello Peter site, I am sure there are many more complaints of clients who are not heard.</p> <p>I cannot see this company succeeding if they treat customers this way.</p> <p> </p> <p>Thank you for your business, but I am far better off without Me and You Mobile...</p>

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Replies (2)
Me&You Mobile
Me&You Mobile's reply29 Nov 2016, 16:02
Official

Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. One of our specialists will be in contact with you shortly.

Kind Regards

The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply02 Dec 2016, 14:03
Official

As per our conversation, we have explained how the credit limit works. The limit has to be decreased on the profile in order for it to be active on your simcard. We have done a usage adjustment on your line due to the limit being exceeded by Internet usage. For further enquiries please feel free to contact us via e-mail or customer care.

Kind Regards

The meandyou mobile team.