DANIE SWART DO SOMETHING ABOUT YOUR PATHETIC COMPANY *****ING CONSUMERS MONEY

Good day Danie

My name is Helen and I returned from abroad last year September. I needed wifi and saw the adverti*****t from your company. The box was ordered and delivered within 2 days. It worked for the first month only and then I bought data to see if that works, which was never credited to my account. I phoned your customer service team who was no help at all and data was not received and tickets got raised and just no help and dont seem to listen. Looking at your reviews it appears I am not the only customer who has this frustration. So, I asked for the box to be collected. This was last year October after I spoke to Nelly Mbhele SEVERAL TIMES and eventually got irate because of no action taken and have a whole list of tickets to inform your company that the LTE box was returned in the box it came with and they had no knowledge that it was collected. I have raised cancelling this service but you are still debiting me for something I no longer have and then dealt with Thevashan Pillay who assured me the account is now reconciled and resolved and cancelled. Guess what, you are still taking my money. Remember I havent had the box for months now and you are still taking my funds for something I havent had in my possession since last year and been told it is cancelled and it is not. Till this day and is now April you are STILL TAKING MY MONEY FIVE MONTHS LATER DESPITE TALKING TILL I AM BLUE IN MY FACE ABOUT THIS LTE THAT WAS RETURNED AND IS *****.

This is seriously against the consumer rights and full on ***** because I have requested for this numerous times to be cancelled and no service at all after how many promises that the account will be closed and have so many payments to your company and expecting a refund. If you want more ticket numbers to look into this case I am happy to forward you all the correspondence which I will be putting in a file and have no option other than taking this for legal action and give you til close of day today for resolution and refund my money.

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Regards Helen Harvey