Contract changed without my knowledge
I had a contract few years ago with Me and You Mobile because of bad customer service I cancelled my deal. Then I saw last year a deal for about R170 a month if you have a Iphone. I signed again things were going very well. Now all of a sudden I could not make calls. I called them today 22nd Jan 2018 why my phone is not working because I am on a UNLIMITED contract. I was told that I have been migrated to a R300 a month deal and I no longer have a UNLIMITED deal anymore. I am told that I should have been buying 50mb every month that is why I have been migrated. This is an unfair marketing practice.
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Me&You Mobile's replyOfficial
22 Jan 2018, 12:48Hi Joe
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's reply22 Jan 2018, 12:48
Official
Hi Joe
Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.
Kind Regards
The meandyou mobile team
Best regards,