1 reviews | Active since Dec 2010
Consultant not interested in helping me
<p>It is the 3rd month in a row that I have done my monthly payment in a Recharge mode.<br />Every month I have done it around the 27th or the 28th.</p> <p>This month I have done it on the 26th and on the 27th I received an sms that you will debited my account with the valued I have paid.</p> <p>I made a call to the Call Centre and this lady keeps on telling me the same thing - it is like she was reading it from a piece of paper.</p> <p>Now... I have done a manual payment to your guys for a specific reason.</p> <p>If you are going to deduct payment of my account this month even after I have made payment before you have run your billing there will be trouble!<br />Please cna a MANAGER call me and explain how we are going to rectify this concern.</p>
Thank you for bringing this to our attention, we are currently investigating the matter and a consultant will be in contact with you shortly about the payment enquiry.
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention, we are currently investigating the matter and a consultant will be in contact with you shortly about the payment enquiry.
Kind Regards
The meandyou mobile team
As per our conversation we have investigated your account and a request has been sent to the finance department to find out about the debit order, we will contact you shortly with feedback.
Kind Regards
The meandyou mobile team
As per our conversation we have investigated your account and a request has been sent to the finance department to find out about the debit order, we will contact you shortly with feedback.
Kind Regards
The meandyou mobile team
As per our discussion we will not debit your account month end of july. We have informed the billing department that the payment can only be made on the 26th monthly as you do not require a debit order. Once this is confirmed that it can be done we will advise further.
Kind Regards
The meandyou mobile team
As per our discussion we will not debit your account month end of july. We have informed the billing department that the payment can only be made on the 26th monthly as you do not require a debit order. Once this is confirmed that it can be done we will advise further.
Kind Regards
The meandyou mobile team
I did indeed received a call and the lady were very helpful.
Just a schelp that I have to e-amil them every month once payment has been done
I did indeed received a call and the lady were very helpful.
Just a schelp that I have to e-amil them every month once payment has been done