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shyam D

1 reviews | Active since Feb 2017

10 Feb 2017, 14:26

Con Artists

<p>I purchased a prepaid sim from Me&You Mobile and received it around the 15th of December. We bought it after seeing the R299 unlimited calls advert on Facebook. Our sim was blocked around the 15th of January and when we called to find out we were told that we had exceeded the monthly call limit of 150 different telefone numbers which was not shown on any advert. They claim it is on the terms and conditions. I am still trying to figure out how an unlimited call card can have a limit though. I than proceeded to cancel the Sim card. I was than told that I owe them an additional amount of around R575 for data. I have called on numerous occations to query why i would owe that amount on data when i specifically used the phone for calls only. They have since debited my account for R827 which included the amount for the monthly call charge as well. I have since spoken to numerous people at the call centre and have received no help. Instead i have been told that i will be billed for an additional R606 for data as well........Three diiferent consultants gave me different stories one being a senior who promised me a response wihin 48hrs....its been 2wks and i am still waiting..in one month iam being chargedR1732 for and beig Soft Locked............................PATHETIC!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Me&You Mobile
Me&You Mobile's reply10 Feb 2017, 15:06
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.We will get back to you as soon as possible

Kind Regards

The meandyou mobile team