1 reviews | Active since Apr 2024
Cell hell
I have had nothing but problems with this company since I ordered a sim card from them on 13 December 2023. From the delivery not arriving, to be sent a faulty sim (middle January), to being given a replacement sim (activated 22 January) and then being double charged. It has been a month since the first double charge (and 1 extra full month charged instead of the pro-rata they advertise) and despite phoning multiple times to resolve the issue I have received no refund, and they attempted to double charge me TWICE this month. Furthermore, they double charged a friend using the same service, and he just changed packages, didn't change sim. I absolutely would NOT recommend this company to anyone. I have since cancelled my contract with them and cannot port my number to new service because Me&You has not resolved my problem. Buyer beware.
I'm truly sorry to hear about the series of frustrating experiences you've had with our company since ordering your SIM card. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the inconvenience and disappointment you've faced.
First and foremost, I want to assure you that resolving this issue and providing you with a satisfactory resolution is our top priority. We understand the importance of timely and accurate service, and we're committed to making things right for you.
I've escalated your case to our dedicated support team, who will investigate the situation thoroughly and expedite the process of issuing refunds for the double charges. Additionally, we will investigate the root cause of these recurring issues to prevent them from happening again in the future.
Regarding your friend's experience, I assure you that we will look into this matter as well to ensure that similar issues are not affecting other customers.
I understand that you've already canceled your contract with us, but I want to emphasize that we're here to assist you with porting your number to a new service provider. Please provide us with the necessary details, and we'll do everything in our power to facilitate a smooth transition for you.
Once again, I apologize for the inconvenience and frustration you've experienced. Your feedback is invaluable, and we're committed to learning from this experience to improve our services for all our customers. If there's anything else we can do to make this right for you, please don't hesitate to let us know.
Kind Regards
Me&You Support Team
Best regards,
I'm truly sorry to hear about the series of frustrating experiences you've had with our company since ordering your SIM card. Your feedback is invaluable to us, and I want to extend my sincerest apologies for the inconvenience and disappointment you've faced.
First and foremost, I want to assure you that resolving this issue and providing you with a satisfactory resolution is our top priority. We understand the importance of timely and accurate service, and we're committed to making things right for you.
I've escalated your case to our dedicated support team, who will investigate the situation thoroughly and expedite the process of issuing refunds for the double charges. Additionally, we will investigate the root cause of these recurring issues to prevent them from happening again in the future.
Regarding your friend's experience, I assure you that we will look into this matter as well to ensure that similar issues are not affecting other customers.
I understand that you've already canceled your contract with us, but I want to emphasize that we're here to assist you with porting your number to a new service provider. Please provide us with the necessary details, and we'll do everything in our power to facilitate a smooth transition for you.
Once again, I apologize for the inconvenience and frustration you've experienced. Your feedback is invaluable, and we're committed to learning from this experience to improve our services for all our customers. If there's anything else we can do to make this right for you, please don't hesitate to let us know.
Kind Regards
Me&You Support Team
Best regards,