1 reviews | Active since May 2013
Cannot solve their own network issues
<p>Wednesday 6 July 2016 , my phone suddenly showed "NO SERVICE" , I tried roaming to vodacom which I should be able to do , but could not. I managed to get into wifi and teport the issue via the me&you mobile app. No help doing that really. So few hours later my network showed again but no 2G or 3G icon displayed , this no Data access. That I have been complaining about since the 6 July . I have called Me&You repeatedly . Now they escalated it to Cell C. Since then I have these problems:</p> <p>1:) Zero Data Access<br />2:) Zero Call Line Identification ( All calls are Unknown)<br />3:) Cannot Roam to Vodacom</p> <p>I cannot believe we are Day 3 and zero resolution</p> <p>I put a Vodacom card in my Iphone and had all working perfectly .</p> <p>So the problem is Me$you , no matter if I am in benoni or Boksburg . Problems persists making me think that the Sim Number is not allocated properly. me&You have reser my APN 6 times already. i have rebooted my phone and remived the sim card more than 12 times already . Does not fix anything . Me&you said the supervisor will call me , well that didn't happen</p>
Thank you for bringing this to our attention, we apologize for the experience you have had thus far and assure you that your query will be treated as priority. We will be in contact with you shortly.
Thanks and Regards
The meandyou mobile team
Best regards,
Thank you for bringing this to our attention, we apologize for the experience you have had thus far and assure you that your query will be treated as priority. We will be in contact with you shortly.
Thanks and Regards
The meandyou mobile team
Best regards,
So I get FB messages Me&you are trying to call me. Gave a alternate number but still waiting and still
No Data
No Incoming Call Line Identification
No ability to roam to Vodacom
And no call waiting activated
So I get FB messages Me&you are trying to call me. Gave a alternate number but still waiting and still
No Data
No Incoming Call Line Identification
No ability to roam to Vodacom
And no call waiting activated
Is it possible to post a Minus 5 star review .
Is it possible to post a Minus 5 star review .
As per our discussion, we are working on your query and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Best regards,
As per our discussion, we are working on your query and will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Best regards,
Nearly 17:00 and still no resolution
Nearly 17:00 and still no resolution
Nearly 17:00 and still no resolution
Nearly 17:00 and still no resolution
Thank you for your patience with this query. We have tried contacting cell c to get a response to the query logged but could not reach them. We will follow up on this and get back to you with a response.
Kind Regards
The meandyou mobile team
Best regards,
Thank you for your patience with this query. We have tried contacting cell c to get a response to the query logged but could not reach them. We will follow up on this and get back to you with a response.
Kind Regards
The meandyou mobile team
Best regards,
Thank you for your patience, please see below as per cell c query logged. Reply i received. "Kindly advise the client to remove the SIM from the device and put it back again and then boot the phone and try again". All has been reset. I tried contacting you but could not reach you.
Kind Regards
The me and you mobile team
Best regards,
Thank you for your patience, please see below as per cell c query logged. Reply i received. "Kindly advise the client to remove the SIM from the device and put it back again and then boot the phone and try again". All has been reset. I tried contacting you but could not reach you.
Kind Regards
The me and you mobile team
Best regards,
I have done it , did not solve the problem
very dissapointed
I have done it , did not solve the problem
very dissapointed
I have logged a call with Cell C, when I give my number their tech department says it does not exist on their system, well maybe it is because me&you are actually roaming on Cell C. I don't know , fact is me&you can not seem to sort out my problem because Cell C tech says they cant pick up my number so cannot help me and I must go back Me&you
it seems we cannot get this resovled !!!!!
So perhaps this SIM serial number is ******* so I think Me&you must courier a new sim to me, so a simswap is done and then it is a different serial number on the new sim.
Do you think that will sort it out because is this getting beyond ridiculous!!!!! .
What must new users think if this problem had happens to a 1000 people ?????????? Can't sort my number out how will you sort out more than 2
So it is 13:17 Saturday 9 July and still:
No cellular data is subscribed
no CLI (all calls show as "Unknown")
No Call Waiting
No roaming to vodacom
very dissapointed
I have logged a call with Cell C, when I give my number their tech department says it does not exist on their system, well maybe it is because me&you are actually roaming on Cell C. I don't know , fact is me&you can not seem to sort out my problem because Cell C tech says they cant pick up my number so cannot help me and I must go back Me&you
it seems we cannot get this resovled !!!!!
So perhaps this SIM serial number is ******* so I think Me&you must courier a new sim to me, so a simswap is done and then it is a different serial number on the new sim.
Do you think that will sort it out because is this getting beyond ridiculous!!!!! .
What must new users think if this problem had happens to a 1000 people ?????????? Can't sort my number out how will you sort out more than 2
So it is 13:17 Saturday 9 July and still:
No cellular data is subscribed
no CLI (all calls show as "Unknown")
No Call Waiting
No roaming to vodacom
very dissapointed
New Update , I do not receive sms's either .I checked , I have not received a sms since problem started 6 July Wednesday 14:00
so
1) No SMS ( Send or receive)
2) No CLI (All calll show as "Unknown")
3) No Cellular Data Service
4) No Call waiting active
5) No Vodacom Roaming Active
So the business guy that sms'd his details because I could not see his number is now going to think I ignored his sms when I have not received it.
FIX THIS GOD **** PROBLEM!!!!!!!!!
New Update , I do not receive sms's either .I checked , I have not received a sms since problem started 6 July Wednesday 14:00
so
1) No SMS ( Send or receive)
2) No CLI (All calll show as "Unknown")
3) No Cellular Data Service
4) No Call waiting active
5) No Vodacom Roaming Active
So the business guy that sms'd his details because I could not see his number is now going to think I ignored his sms when I have not received it.
FIX THIS GOD **** PROBLEM!!!!!!!!!
Fix this **** problem
Fix this **** problem
As per our discussion all services have been reset and the problem has been resolved, if this does occur again please send and e-mail to our support group and we will be in contact with you to have this resolved.
Kind Regards
The meandyou mobile team.
Best regards,
As per our discussion all services have been reset and the problem has been resolved, if this does occur again please send and e-mail to our support group and we will be in contact with you to have this resolved.
Kind Regards
The meandyou mobile team.
Best regards,
Good day
Data is now working (thanks)
Sms is now working (thanks)
Call waiting is now working (thanks)
Call Line Identification is working (thanks)
Roaming to Vodacom does NOT work.
Good day
Data is now working (thanks)
Sms is now working (thanks)
Call waiting is now working (thanks)
Call Line Identification is working (thanks)
Roaming to Vodacom does NOT work.
I can't believe this !!!!!!
so this afternoon you send me a new sim
at 17:07 I get a message from Cell C
"A SIM Swap has been requested on this number. If you have not requested a SIM Swap, please call *** immediately. Thank you. Cell C"
19:15 my service is cancelled .........what!!!!!!!!!!!
I have "NO SERVICE" and I don't have the new sim card yet !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So I am off the air till the new Sim Card Comes , and that could takes hours to come inline as well . So Me&you have effectively taken me off air and I don't have the new sim yet . I am expecting calls from business partners . From bluechip companies . Now I am offline because you have made a blunder again, you said only when I call you you will activate the new sim. Well how must I call you when you have cut my service ....... Really?????????!?????????????????????????
I can't believe this !!!!!!
so this afternoon you send me a new sim
at 17:07 I get a message from Cell C
"A SIM Swap has been requested on this number. If you have not requested a SIM Swap, please call *** immediately. Thank you. Cell C"
19:15 my service is cancelled .........what!!!!!!!!!!!
I have "NO SERVICE" and I don't have the new sim card yet !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
So I am off the air till the new Sim Card Comes , and that could takes hours to come inline as well . So Me&you have effectively taken me off air and I don't have the new sim yet . I am expecting calls from business partners . From bluechip companies . Now I am offline because you have made a blunder again, you said only when I call you you will activate the new sim. Well how must I call you when you have cut my service ....... Really?????????!?????????????????????????
Call me urgently on
***
Or
***
Call me urgently on
***
Or
***
Now I must spend money on airtine and data on the spare phone frim my sister
dissapointment around every corner
Now I must spend money on airtine and data on the spare phone frim my sister
dissapointment around every corner
Call me on
***
I am using my sisters spare Iphone 4 , and have it with me
Call me on
***
I am using my sisters spare Iphone 4 , and have it with me
New SIM will probably only arrive tomorrow late , so everyone trying to call me will just get my voice mail grrrrrrrrrrrrr
New SIM will probably only arrive tomorrow late , so everyone trying to call me will just get my voice mail grrrrrrrrrrrrr
All Problems sorted out
just waiting feedback on roaming.
Thank you
All Problems sorted out
just waiting feedback on roaming.
Thank you
Thank you so much for your understanding, we apologise for the inconvenience caused as the query has been identified and resolved. We are only awaiting information on the vodacom roaming and will provide feedback shortly. It was a great pleasure assisting you.
Kind Regards
The meandyoumobile team
Best regards,
Thank you so much for your understanding, we apologise for the inconvenience caused as the query has been identified and resolved. We are only awaiting information on the vodacom roaming and will provide feedback shortly. It was a great pleasure assisting you.
Kind Regards
The meandyoumobile team
Best regards,
Thank you
Thank you