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Good Day Goitsemang G,  Firstly, I want to express my sincere apologies for the negative experience you had with our company. Your frustration is completely understandable, and I assure you that we take your concerns very seriously.  I'm glad we were able to speak on the phone today and yesterday, and I appreciate your patience while we sorted out the issue. I can confirm that your services have indeed been cancelled, and we have logged the necessary refunds and credits to rectify the billing error. Please rest assured that you will not be billed again for any unused services. We have also logged for the router to be picked up, you will receive a call from the courier to make arrangements of the pick up of the router. Regards Prenolin