Bundle changed, but the system is always broken
<p>I changed from a R400 bundle to a R500 bundle begining of last month and this month it shows R500 but only R400 alloacted. I called customer care and all they can tell me is that there was a problem with the system to change the bundle. How is it my problem that the system always have problems? I am struggling with data with my phone. I barely get service and when I do get service no one can hear me or I get missed call notifications. Very unproffesional business. Fix your system problems and fix my line to actually work how you promise it would. </p>
Thank you for taking the time to bring this matter to our attention,We would like to apologise for the inconveniences and frustration caused please note that we are investigating this matter and will provide feedback as soon as possible .
Kind Regards
The meandyou mobile team
Thank you for taking the time to bring this matter to our attention,We would like to apologise for the inconveniences and frustration caused please note that we are investigating this matter and will provide feedback as soon as possible .
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention, we apologise for the full bundle not being loaded, however as of the 01 May 2017 you will be allocated with the R500.00 bundle. The additional R100.00 will be allocated back to your account as per our conversation.
Kind Regards
The meandyou mobile team
Thank you for bringing this to our attention, we apologise for the full bundle not being loaded, however as of the 01 May 2017 you will be allocated with the R500.00 bundle. The additional R100.00 will be allocated back to your account as per our conversation.
Kind Regards
The meandyou mobile team