1 reviews | Active since Sept 2016

23 Oct 2016, 20:15

Bogus bills respond :(

<p>Firstly it took a year for me and you to respond to our complaint only after logging a complaint on hello peter, did they respond. The 17 emails we sent were not enough to get a response, they then call you back and make 5 million excuses, a year later the issue is still not resolved, they now want to start a blaming game where from the beginning they were in the wrong, the process were not in place and their accounts are not monitored properly. Now a year later they want to bill me for data that was used that they cannot provide evidence on, superscriptions fees and service fees that were not delivered, when the numbers had been re allocated this is ridiculous. This network has no idea on what they are doing and is a load of junk, they advertise garbage prepaid accounts where you pay and then you use and now want to charge as if it was a contract, where none of the FIAS regulations were followed (No credit vetting was done as per Trans union) the next step is reporting them to the FIAS ombudsman. I suggest anyone who wants a post-paid option looks at the FNB connect option, where they have the correct process in place and with decent systems where you get what you pay for from an honest company and everything is understandable and they connect with the client before operating and approving on cell c network. FNB connect the honest reliable post-paid way to go.</p>

0
Replies (1)
Me&You Mobile
Me&You Mobile's reply24 Oct 2016, 08:48
Official

We appreciate you bringing this to our attention, as per our conversation with you previously when the credit limit usage was disputed and brought to our attention. We have investigated your complaint as well as credited your account. The amount advised to you was your 6 months of subscription fees which you have also neglected to pay. One of our specialists will be in contact with you shortly.

Kind Regards

The meandyou mobile team