Billing of Account when not in use

<p> I am writing this review as my last hope that this issue is peacefully resolved. I joined your services about a year ago. There was an issue with your system debitting funds from my primary account and hence I have been using my secondary which I manually pay with on the site. </p> <p> </p> <p>In May 2016 I began receiving unsifficient funds notitifcations on my secondary account, listed on the site, which was confusing as I had never granted a debit order on that account. I simply ignored the notifications and I paid manually when I has transferred funds in the secondary account. This happened for two consecutive months.</p> <p> </p> <p>As this a month-to-month commitment I didn't pay at the end of June 2016 but I settled and overpaid my invoice in July. My services were cut off for July which makes sense and I was happy about. On the 1st August I was sent a bill of over R700 for a month I didn't use and on top of that my account was cancelled due to "consecutive insufficient funds" on an account I paid manually for almost a year...Are you kidding me?</p> <p> </p> <p>According to the customer service, the cancellation is irreversable I have to apply for a new contract, pay another R700 and my number will be ported. It has been 19 days, I'm still being contacted to pay another R700. On August the 5th, my account was debited for R55 that is not linked to an invoice, am I losing my mind or is this the worst service in the world?</p> <p> </p> <p>I just needed my number as I use it for business purposes, so I can continue with my life and no unauthorized debit orders. I don't want to apply for a new package, I need my same settings, that is what I subscribed to, that is what I should get. Mandla Sithole was the service agent, this call was never escalated according to my knowledge, it is painful to run a business at such terms. I just need this matter to be looked at by someone else, if we can't reach an agreement, I am willing to part ways and keep this one star rating...possibly make it half a star if I could.</p>