Billing issues & Debt collection

This provider was billing me amounts of approximately five times my subscription fee. It was linked to my card so the money was going out.

Multiple invoices sent to my email and debiting my bank account in other peoples names.

When queried, they say it was technical error and I am not owing anything. Took about three months to get initial response, thereafter around 6 months to resolve and cancel account. Managed to get them to give me written confirmation that no amounts are owing, however in that time they handed matter over to lawyers (Strauss Daly Inc) and was harassed by them for months, till I was able to present the aforementioned written confirmation from Me&You.

Eight months later and a second debt collecting legal team (MBD Inc) have also contacted me telling me that I am owing substantial amounts. I have forwarded them the Me&You confirmation and have yet to hear back from them either.

An internet search for MBD Inc shows a history of debt collection ****s where they collect on behalf of third parties only to have those same third parties still enforce the debt later on.

My warnings to various parties are as follows:

Customers: Be careful when joining up with them and make sure your invoices are in your name and there is only one charge. If there are any issues make sure you receive written confirmation on their letterhead because the call center staff keep harassing and keep no record of calls. I spoke to almost ten different people and had to start from scratch each time.

Banks, Investors & Auditors: As an accountant and ex auditor the issues arising out of my incident are highly concerning. Fictitious amounts receivable are clearly in existence. Since my cancellation I supposedly owe them in excess of R 4000. Furthermore during my subscription i was being billed approximately R 1500pm on a subscription on a R 299pm contract. This inflates earnings almost five times. If these errors are extrapolated over the customer base there can be serious misstatement.

Advertisers: Association with a brand of this nature may not be in the best interest of your firm and you may want to look elsewhere. From my review as well as the numerous others this not a brand association that any reputable business would desire.