Been deducting for months without being able to use the phone!

Have been paying for a contract that gets deducted every month and still can do outgoing calls! This after bringing it to their attention on which they as always take almost a week to reply. Meyoumobile website is as always no good as it reflects all my numbers as active this after i have closed numerous of these numbers. I have had my employees on meyoumobile now for about 2 years and it was a huge mistake!