BAD SERVICE FROM YOU AND ME MOBILE AND BOKSEL

I have been a Boksel client for a couple of years, and there has been issues, but you do expect that with any network. I have 3 simcards with them, i am still deciding if i am staying with them. On the 25th my 3 sims and data invoice was deducted, and then after that i still called in and loaded extra 10 gigs of data on my main sim, as i use this to run my business.

Last night my simcard just stopped working, no notice in any shape or form.

Then i tried calling boksel this morning, after 115 minutes on the phone, no one had answered my calls. I went on the website, and could not activate my number, the other two numbers are working, just not the most important number. Then i get a message reply on the facebook page of boksel that i must contact you and me mobile, this is the first time hearing of the mobile service provider ever. I try and contact them, and after 30 minutes they eventually answer the phone, only to tell me my number is active. I told them it is not, they then take another 5 minutes to come back to me, only to tell me that i will have feedback by the end of the day... This is my primary source of income, my phone is my business. Not only can no one reach me, but when clients, and potential clients phone my number, it says the number does not exist. This is such bad service from both boksel and you and me mobile. I was never informed of any changes, and now my number, which has never been in arrears in all the years, is just cut. And then i find out the companies merged. Further to the above, on the message that boksel sent me on facebook it says i can log in on the you and me mobile site with my same username and password that i use on the boksel portal, but this is a lie. i tried 3 times, then went and changed my password, and tried again, i still cannot access the site. Finally, i tried to verify my sim on the site, and was not able.

I spoke to Nefille on the 28th of January 2021 at about 11h30, with reference ***.

The first encounter with your company has been dismal, and i sincerely hope this is not how you treat all your clients, especially the ones that never even knew that they were now your clients and did not choose you in the first place.

I feel let down by boksel and you and me mobile, and they also do not have the infrastructure to deal with queries as you have to stay on line for a minimum of 30 minutes just to get hold of someone.