AT
Alida T
1 reviews | Active since Apr 2021
25 Mar 2024, 20:53
Bad service
I cancelled my FLTE contract on 1st Feb 2023 and another installment was deducted today after it was confirmed in a mail that my contract was cancelled. What should one do to get customer service as the contact number for me@You mobile are also not answered.
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Replies (1)
Me&You Mobile's replyOfficial
26 Mar 2024, 11:27Good Day ,
I apologize for the inconvenience you have experienced regarding your FLTE contract cancellation and the subsequent unauthorized installment deduction. This situation is unacceptable, and I understand your frustration.
To address this issue and obtain customer service assistance, I recommend the following steps:
Email Customer Support: Please send an email to our customer support team at *** detailing the situation, including your contract cancellation confirmation email and the unauthorized installment deduction. Our team will prioritize your case and work to resolve the issue promptly.
Contact via Alternative Channels: In addition to phone calls, you can try reaching out to us through alternative channels such as our online chat support or social media platforms. Our representatives monitor these channels and will assist you in resolving the issue.
Dispute Unauthorized Charge: If the unauthorized installment deduction was made through a bank account or credit card, consider disputing the charge with your financial institution. Provide them with evidence of the contract cancellation confirmation and the unauthorized deduction to support your dispute.
Escalate the Issue: If you do not receive a satisfactory resolution within a reasonable timeframe, please escalate the issue to our management team. You can do this by requesting escalation in your email communication or by asking to speak with a supervisor when contacting customer support.
I apologize once again for the inconvenience this has caused, and I assure you that we are committed to resolving this matter promptly. Thank you for bringing this to our attention, and please be assured that we will take the necessary steps to address your concerns.
Sincerely,
Me&You Support Team
I apologize for the inconvenience you have experienced regarding your FLTE contract cancellation and the subsequent unauthorized installment deduction. This situation is unacceptable, and I understand your frustration.
To address this issue and obtain customer service assistance, I recommend the following steps:
Email Customer Support: Please send an email to our customer support team at *** detailing the situation, including your contract cancellation confirmation email and the unauthorized installment deduction. Our team will prioritize your case and work to resolve the issue promptly.
Contact via Alternative Channels: In addition to phone calls, you can try reaching out to us through alternative channels such as our online chat support or social media platforms. Our representatives monitor these channels and will assist you in resolving the issue.
Dispute Unauthorized Charge: If the unauthorized installment deduction was made through a bank account or credit card, consider disputing the charge with your financial institution. Provide them with evidence of the contract cancellation confirmation and the unauthorized deduction to support your dispute.
Escalate the Issue: If you do not receive a satisfactory resolution within a reasonable timeframe, please escalate the issue to our management team. You can do this by requesting escalation in your email communication or by asking to speak with a supervisor when contacting customer support.
I apologize once again for the inconvenience this has caused, and I assure you that we are committed to resolving this matter promptly. Thank you for bringing this to our attention, and please be assured that we will take the necessary steps to address your concerns.
Sincerely,
Me&You Support Team
Me&You Mobile's reply26 Mar 2024, 11:27
Official
Good Day ,
I apologize for the inconvenience you have experienced regarding your FLTE contract cancellation and the subsequent unauthorized installment deduction. This situation is unacceptable, and I understand your frustration.
To address this issue and obtain customer service assistance, I recommend the following steps:
Email Customer Support: Please send an email to our customer support team at *** detailing the situation, including your contract cancellation confirmation email and the unauthorized installment deduction. Our team will prioritize your case and work to resolve the issue promptly.
Contact via Alternative Channels: In addition to phone calls, you can try reaching out to us through alternative channels such as our online chat support or social media platforms. Our representatives monitor these channels and will assist you in resolving the issue.
Dispute Unauthorized Charge: If the unauthorized installment deduction was made through a bank account or credit card, consider disputing the charge with your financial institution. Provide them with evidence of the contract cancellation confirmation and the unauthorized deduction to support your dispute.
Escalate the Issue: If you do not receive a satisfactory resolution within a reasonable timeframe, please escalate the issue to our management team. You can do this by requesting escalation in your email communication or by asking to speak with a supervisor when contacting customer support.
I apologize once again for the inconvenience this has caused, and I assure you that we are committed to resolving this matter promptly. Thank you for bringing this to our attention, and please be assured that we will take the necessary steps to address your concerns.
Sincerely,
Me&You Support Team
I apologize for the inconvenience you have experienced regarding your FLTE contract cancellation and the subsequent unauthorized installment deduction. This situation is unacceptable, and I understand your frustration.
To address this issue and obtain customer service assistance, I recommend the following steps:
Email Customer Support: Please send an email to our customer support team at *** detailing the situation, including your contract cancellation confirmation email and the unauthorized installment deduction. Our team will prioritize your case and work to resolve the issue promptly.
Contact via Alternative Channels: In addition to phone calls, you can try reaching out to us through alternative channels such as our online chat support or social media platforms. Our representatives monitor these channels and will assist you in resolving the issue.
Dispute Unauthorized Charge: If the unauthorized installment deduction was made through a bank account or credit card, consider disputing the charge with your financial institution. Provide them with evidence of the contract cancellation confirmation and the unauthorized deduction to support your dispute.
Escalate the Issue: If you do not receive a satisfactory resolution within a reasonable timeframe, please escalate the issue to our management team. You can do this by requesting escalation in your email communication or by asking to speak with a supervisor when contacting customer support.
I apologize once again for the inconvenience this has caused, and I assure you that we are committed to resolving this matter promptly. Thank you for bringing this to our attention, and please be assured that we will take the necessary steps to address your concerns.
Sincerely,
Me&You Support Team