1 reviews | Active since Jun 2017
BAD Customer Service
<p>Signed up on the evening of the 30th May. Already had a SIM card. System failed to process transaction. Friday 31st I called the Call Centre. Was advised by Philisiwe to do a manual transfer and that it would take 24 to 72 hours for there IT department to Activate. That in itself is rediculas. Paid and submitted proof as well as RICA docs. It is now a full week later and still nothing. Every email gets the same response. Every call to the Call Centre is met with apologies and the same response. "An urgent request has been sent to the IT Department." I truly have received the worst service from this company and will shout it out to everyone I know. These guys SUC****! Dont trust them!!!!</p>
As Luck would have it. I received a call seconds after I posted this review. A ssingle soul took pity on me and sorted out my problem. Will I still feel there support is shockingly poor. I'm told My SIM is Active.
As Luck would have it. I received a call seconds after I posted this review. A ssingle soul took pity on me and sorted out my problem. Will I still feel there support is shockingly poor. I'm told My SIM is Active.
Hi John
Our sincere apologies for all inconvenience caused to your.
Kindly note your line has been activated.
Please advise if your require further assistance.
Kind Regards.
Hi John
Our sincere apologies for all inconvenience caused to your.
Kindly note your line has been activated.
Please advise if your require further assistance.
Kind Regards.
I was called within 20 minutes after my posting of the above complaint by a manager. Makes me wish I had complained on Hello Peter on Wednesday morning already. But came here as I felt I had tried everything else.
I was called within 20 minutes after my posting of the above complaint by a manager. Makes me wish I had complained on Hello Peter on Wednesday morning already. But came here as I felt I had tried everything else.