Bad Communication

<p>The star I gave is a compliment.</p> <p> </p> <p>This complaint is not about a system going wrong. It is about commitments to a paying client of phoning back and keeping me up to date, that did not metrialise. </p> <p> </p> <p>SIM card was issued and since Tuesday morning is still not active. We phoned in more than 20 times. Received only 2 calls back. Management does not care about the fact that we are without communication, and we have pleaded as we are in our "crazy" season and cannot fulfil our commitments. This afternoon we have heard that the management have "left the building". No one to talk to.</p> <p> </p> <p>I am amazed that this SP can still be in business. </p> <p> </p> <p>I am looking for another service provideras I cannot go on with this type of service. Well, actually no service.</p> <p> </p> <p>I cannot perceive that in four days netiher this SP not CellC can resolve an IT problem stated as the reason for a SIM not to be active on the network. Absolutely ridiculous!!!</p> <p> </p> <p>With my experience I am sure ME&You will not even know about this disgruntled client, and even if they do, will keep on hiding behind the call centre. Very poor and unprofessional!! NO guts to face the music, and no urgency to resolve!!! And definitely ZERO commitment to keep the client up to date on any stratus change. And please, this is not a case where we "cannot communicate because there are no change".</p> <p> </p> <p>Their Service Level Agreement is 48-72 hours. I sup****e then it is just fair that my payment agreement can also change to the same??</p> <p> </p> <p> </p>