RW
Ryan W
1 reviews | Active since Jan 2014
22 May 2017, 14:50
Back and forth back and forth
<p>I am now waiting AGAIN for IT to solve my problem!! I don't think a single person in that company actually understands the problem. Its very simple! My email address that you have attached to my account is wrong!! It is not my email address. Every single time i change it online to my correct email address thr system then deletes my sim card attached to the account. What the hell is wrong here guys, can your IT department really not sort this out? Its been weeks of the same issue!!! In the mean time I cannot port my old number accross and have literally broken my phone sim insertion unit because i have had to change my sim card back and forth the whole time. Can anyone at this company understand or god forbid solve this issue!! How long must i wait. Absolutely terrible guys! The worst thing for you company is I have 4 other people waiting for my feedback on my experince with you before joining. Shall i tell them that weeks later you cannot figure out how to change my email address, i told you it was wrong on day 2! You would think I would get some sort of priority service considering thr issue has been going on so long but nope I'm back to thr back of the IT line AGAIN. Another ticket raised.</p>
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Replies (5)0
Replies (5)
Me&You Mobile's replyOfficial
22 May 2017, 15:58Thank you for bringing this to our attention, we apologise for the inconvenience caused. This issue is currently being investigated and we will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's reply22 May 2017, 15:58
Official
Thank you for bringing this to our attention, we apologise for the inconvenience caused. This issue is currently being investigated and we will be in contact with you shortly.
Kind Regards
The meandyou mobile team
Best regards,
RW
Ryan W's updateReviewer Update
23 May 2017, 20:36Well you post some stupid generic response up here but no one has contacted me yet. 2 weeks later you cannot figure out how to link my sim card to my log in using my correct email address. This is clearly rocket science! How do you run a network when you can't figure that out. I guess I'll call you again tomorrow.....let me guess what your reply will be "IT is looking into it" or "a ticket has been raised". I want my money bac****!
RW
Ryan W's update23 May 2017, 20:36
Reviewer Update
Well you post some stupid generic response up here but no one has contacted me yet. 2 weeks later you cannot figure out how to link my sim card to my log in using my correct email address. This is clearly rocket science! How do you run a network when you can't figure that out. I guess I'll call you again tomorrow.....let me guess what your reply will be "IT is looking into it" or "a ticket has been raised". I want my money bac****!
Me&You Mobile's replyOfficial
24 May 2017, 13:34We apologise for not contacting you as yet. This will be address with the consultant who had been dealing with your investigation. The profile update is currently in progress and the it department is working on having this resolved.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's reply24 May 2017, 13:34
Official
We apologise for not contacting you as yet. This will be address with the consultant who had been dealing with your investigation. The profile update is currently in progress and the it department is working on having this resolved.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's replyOfficial
24 May 2017, 16:24As per our telephonic conversation, your query has been escalated to our technical support team and we are awaiting feedback.
We do apologise for the inconvenience caused and we will keep you updated on the status of your account.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's reply24 May 2017, 16:24
Official
As per our telephonic conversation, your query has been escalated to our technical support team and we are awaiting feedback.
We do apologise for the inconvenience caused and we will keep you updated on the status of your account.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's replyOfficial
25 May 2017, 09:31As per our telephonic conversation today the issue has been resolved and you are now able to log onto your profile. It has been a pleasure assisting you.
We thank you for your time and patience.
Kind Regards
The meandyou mobile team
Best regards,
Me&You Mobile's reply25 May 2017, 09:31
Official
As per our telephonic conversation today the issue has been resolved and you are now able to log onto your profile. It has been a pleasure assisting you.
We thank you for your time and patience.
Kind Regards
The meandyou mobile team
Best regards,