JH
Jaun H
1 reviews | Active since Dec 2012
13 Oct 2023, 10:22
As usual lines are suspended because debit order was never submitted
As unusual our lines have been suspended because meandyou never let the debit order go off. As usual my P.A needs to give them a authorization letter because it never gets saved on our file (As every time stated by them but never happens) This must be the worst run company in the world! Whatever you do NEVER move your company over to them. You will lose heaps of money because of down time with your clients.
Helpful (0)
Replies (1)0
Replies (1)
Me&You Mobile's replyOfficial
13 Oct 2023, 10:45Good Day de Heer,
I'm deeply sorry to hear about the frustration you've experienced with our billing process and the resulting service suspension. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand the inconvenience you've faced due to the need for repeated authorization letters and the resulting service suspension. This is not the experience we aim to provide, and I want to assure you that we are taking this matter seriously.
To ensure your concerns are properly addressed, I've escalated your case to our billing and customer support management team. They will conduct a thorough review of the billing process and your account to identify the root cause of the recurring issues.
Our goal is to streamline the authorization process and prevent any further service interruptions. We appreciate your patience and understand the importance of maintaining a reliable service for your business.
If you have any additional information or questions related to this issue, please do not hesitate to reach out to us directly at ***
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. We are committed to making the necessary improvements to enhance your experience with us.
Sincerely,
Nomasonto
Customer Care Manager
***
I'm deeply sorry to hear about the frustration you've experienced with our billing process and the resulting service suspension. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand the inconvenience you've faced due to the need for repeated authorization letters and the resulting service suspension. This is not the experience we aim to provide, and I want to assure you that we are taking this matter seriously.
To ensure your concerns are properly addressed, I've escalated your case to our billing and customer support management team. They will conduct a thorough review of the billing process and your account to identify the root cause of the recurring issues.
Our goal is to streamline the authorization process and prevent any further service interruptions. We appreciate your patience and understand the importance of maintaining a reliable service for your business.
If you have any additional information or questions related to this issue, please do not hesitate to reach out to us directly at ***
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. We are committed to making the necessary improvements to enhance your experience with us.
Sincerely,
Nomasonto
Customer Care Manager
***
Me&You Mobile's reply13 Oct 2023, 10:45
Official
Good Day de Heer,
I'm deeply sorry to hear about the frustration you've experienced with our billing process and the resulting service suspension. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand the inconvenience you've faced due to the need for repeated authorization letters and the resulting service suspension. This is not the experience we aim to provide, and I want to assure you that we are taking this matter seriously.
To ensure your concerns are properly addressed, I've escalated your case to our billing and customer support management team. They will conduct a thorough review of the billing process and your account to identify the root cause of the recurring issues.
Our goal is to streamline the authorization process and prevent any further service interruptions. We appreciate your patience and understand the importance of maintaining a reliable service for your business.
If you have any additional information or questions related to this issue, please do not hesitate to reach out to us directly at ***
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. We are committed to making the necessary improvements to enhance your experience with us.
Sincerely,
Nomasonto
Customer Care Manager
***
I'm deeply sorry to hear about the frustration you've experienced with our billing process and the resulting service suspension. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand the inconvenience you've faced due to the need for repeated authorization letters and the resulting service suspension. This is not the experience we aim to provide, and I want to assure you that we are taking this matter seriously.
To ensure your concerns are properly addressed, I've escalated your case to our billing and customer support management team. They will conduct a thorough review of the billing process and your account to identify the root cause of the recurring issues.
Our goal is to streamline the authorization process and prevent any further service interruptions. We appreciate your patience and understand the importance of maintaining a reliable service for your business.
If you have any additional information or questions related to this issue, please do not hesitate to reach out to us directly at ***
Thank you for bringing this to our attention, and we apologize for any inconvenience this has caused. We are committed to making the necessary improvements to enhance your experience with us.
Sincerely,
Nomasonto
Customer Care Manager
***