APPALLING service

Support Live Support Customer Support Request ID: 277053 Please update your info Chat started Can someone provide me with answers please. Customer Service We apologize for keeping you waiting. Our operators are busy at the moment, please leave us a message with your email address and we'll get back to you shortly. Ashmika.B joined the chat Ashmika.B Hello there Apologies for the delay in response How may I assist you? Request ID: 277053 I want awnsers please why are you rejecting my port requests? Ashmika.B Are you trying to port in or out of me&you? read the ticket.... I am trying to port away from you, vodacom submitted a port request, you rejected the auth Ashmika.B I cannot pick up a ticket with this reference as this is port reference, may I have your mobile number please? *** the contract was terminated end of dec Ashmika.B One moment please how ****** convenient that you can't see the ticket Ashmika.B Thank you for your patience. As per our system, I do see that initially the cancellation did not pull through as the cut off period for cancellation was over, and a cancellation request was submitted for you on the 30th of December, hence it did not go through. I have now submitted another cancellation for you, since there has been usage on this line you will be liable for the subscription fee of R299, once proof of payment is received for this amount we will release your number. Apologies for the inconvenience caused no. I am sorry that is not what I was told when I logged the cancellation I want to port my number, to a new service provider, now please. make it happen. you find that ticket.... I have it ALL in emails Ashmika.B Yes, I had assisted you with the cancellation request, however it did not pull through because off the cut off period for cancellations and migration. I am viewing the emails as well And you couldn't think of COMMUNICATING that? sorry, I want to port my number, right now now you want to ****** another R299 out of my first? Ashmika.B I do apologize for the this An APOLOGY doesn't FIX this. My new service provider is waiting to port my number... Ashmika.B there has been usage on this line, I can forward through a usage report if you like I am DONE with you and your pathetic service shall i then go and file a complaint at ICASA rather? I am NOT waiting until the end of the month Ashmika.B You do not need to wait until the end of the month, you can port out today, once we receive the POP of R299 we will release your number make TWO topup payments on your web site now, and both times, I received an ERROR HTTP/405 error from your web site ****ing great. So guess what, now you OWE ME R299 Ashmika.B We are experiencing load shedding so I do apologize in advance if I am disconnected Have you heard of an UPS before?> how am I supposed to make payments then? Ashmika.B One minute please and BTW - there is NO load shedding currnetly Ashmika.B Okay I do see that both payments have failed on our side, you may do an EFT payment Bank: Standard Bank Account Name: Me and You Mobile Account Number: 050 688 537 Account Type: Current Ref - me&you mobile number Amount - R299 Branch code - Kingsmead - 040026 Kindly forward POP to *** no, because now I have to wait DAYS before the payment clears on your bank account Why is your online payments not working? Ashmika.B left the chat Chat rated Bad Comment submitted