TP
Tinus P

1 reviews | Active since Jul 2012

31 Aug 2018, 14:10

All about me & ***** you Mobile

Well, after I thought to give you a try, I realized that I would rather listen to finger nails scratching a white board than to recommend you to my friends. It started rough, then got worse and just when I saw light at the end of this garbage tunnel..... It got worse. can I however say well done on your speed to take my money....that was good.... Can I say after a month I gave up on getting my number portet... Obviously that is not as important as taking debit orders. Then when I complained, I was "helped" by people with no client s****s. Talker obviously not listeners, I decided to cancel. So I was told that I can use it till the end of the month. I then called them on 7 August and an awesome experience followed. I spoke to a great lady, whose name I forgot, but she listened, understood my concern and helped me. I decided to give you guys the benefit of the doubt. I asked this lady to remove the cancellation request as I wish to continue. All went well, except for ****py signal in areas. So come this beautiful morning.... Once again they took there debit order as that is more important than clients. (Do they even know the clients that are mistreated pay debit orders). When I tried to call, the nr didn't connect. So I used other airtime and called. And was told my line was cancelled as per my request. So I got angry, even swore twice due to incompetence. So I told them about the call and was told I missed their calls on 31 July. They traced my calls and guess what.... they can not find the call I made on the 7th, thus cancelled my number. So, why can I not use the nr today as 31 Aug is still part of August. So basicly cheating me with a day, as they got paid this morning... And when I asked about my deposit, I have to port my nr or request my deposit back. So now my nr is stopped a day before the month is over...I have to pay for a full month, and request my deposit back.... So will I get my stuff sorted out or can I just reverse my debit order as you still have my deposit... I hope to hear what excuses you come up with for this

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Replies (2)
Me&You Mobile
Me&You Mobile's reply31 Aug 2018, 14:46
Official

Thank you for taking the time to bring this matter to our attention.
We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
We will get back to you as soon as possible.


Kind Regards
The meandyou mobile team

Me&You Mobile
Me&You Mobile's reply31 Aug 2018, 16:29
Official

As per our telephonic conversation,
You line has been reactivated on the me&you mobile service.


We do apologise for the inconvenience caused.

Kind Regards
The meandyou mobile team