ABSOLUTELY USELESS

I ordered a line on 1 May. When ordering, the system asks if you would like to port your old number, I clicked yes. The SIM arrived on 4 May. I activated online, and AGAIN submitted a request to port my number. It is claimed that a port takes 48 hours. On 9 May, the port STILL had not been done. I contacted the Twitter team, who submitted the request AGAIN. They told me it will be processed on 12 May (now EIGHT DAYS since activation). 13 May, I tried calling the call centre. They said they can't help me, since their systems are down. 14 May, the port STILL HAS NOT BEEN DONE. I called the call centre, spoke to a guy named Mandla. He tells me that it is "still being processed". I asked why was there such a delay. He says it's because they had a "system problem", which is absolute BS, since they only had a system issue on 13 May, not from 4 May! He then proceeds to tell me I only requested the port on 9 May (more BS). I asked then what about my request when I ordered the line. He says no that doesn't count, you have to request it again when you activate (which I DID). WHAT IS THE POINT OF ASKING, WHEN I ORDER, WHETHER I WOULD LIKE TO PORT, IF YOU DON'T CONSIDER THAT REQUEST!?!?! I then told him, well what about my request when I activated? He said no, that one also didn't count. DOES THIS GUY KNOW ANYTHING!?! ABSOLUTELY FED UP with you! I can't do banking, contact suppliers etc, because they have my old number (and I refuse to change it to the new number, for a few days, because of your incompetence!)