CM
Collin M

1 reviews | Active since Feb 2017

17 Feb 2017, 11:42

Absolute worst service ever

<p>Me&you mobile has taken the term bad service to new heights. I signed up for an unlimited call package with Me&you Mobile and received my sim card on Monday 13 Feb. It was activated that same day, but no service. Called the helpline on Tuesday and was told that the Rica process had failed, but that the technicians would "sort it out". It is now 4 days later. in the meanwhile the had ported my existing cell number to this non working line, effectively cutting off my existing cell service. </p> <p> </p> <p>When I called their so called helpline enquiring if the port cold be reversed, I was told that I have to wait 60 days! When enquiring if I could cancel the sim and get a refund, I was told that the sim had already been activated, so no refund. What part of not working do these idoits not understand? How could the sim have been activated if it never worked?</p> <p> </p>

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Replies (1)
Me&You Mobile
Me&You Mobile's reply17 Feb 2017, 12:14
Official

Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.We will get back to you as soon as possible

Kind Regards

The meandyou mobile team