A waste of time

About three weeks ago I did a search for a wireless internet service that had streaming capabilities.

I found Best internet and did a search for signal in my area. They actually used satellite technology to pinpoint my location and confirmed that there was a very good 4g LTE signal available. They then forwarded me to Me and You service provider. One of their reps contacted me and after completing an electronic form, told me that a router would be delivered in 3 working days.

After just over two weeks, a courier company contacted me and delivered the router.

I then connected the router according to the instructions and contacted Me and You through their website, in order to register. I personally had difficulty in navigating the website so rather phoned and spoke to their service agent, Kelim (unfortunately I did not obtain the correct spelling so apologise to all concerned if I have not quite spelt their names correctly)

He was very polite and said asked for my RICA details, which I immediately provided. He then told me wait for 24 hours for activation.

After 24 four hours I attempted to activate and discovered that I my passwords did not open the account. I then phoned Me and You back and was put through to Lynnette. She had me switching the router on and off, changing the sim card and asked many questions, seeming to refer to someone else. This was to no avail and after about 25 minutes she put me on to Nishka. He repeated a lot of the questions and had me go back to the router, switch it on and off etc. etc. We had no success, and after much toing and froing, finally said - “we do not have coverage in your area.” (Incidentally to arrive at this point, I had already spent over R100.00 on this call.) Nishka then said he would have to cancel and arrange for the router to be picked up.

Disappointed, I then closed the call. However, I could not understand why Best internet and the initial service agent for Me and You both were happy with the signal. I went back to Best internet and spoke to Preston who was disinterested because his computer said that the router had been delivered and they therefore had no further interest. He did give Me and You telephone no and asked me to phone them. I did this and was again put through to Lynnette who once more asked a lot of time consuming questions and then confirmed that Nishka would phone back between 9 and 9.30. am the next morning. Needless to say, this never happened.

I was free at 11.00 this morning so once again, phoned Me and You and was put through to Alice, (because Nishka was not available). After 9(and another R7.00 in cel fees!) minutes of questions, she decided that I would have to, after all, speak to Nishka and he would DEFINITELY return my call within 30 minutes. Over an hour later, I am still waiting………..

Obviously the staff is not properly trained in customer service or how to do business that is slightly not per rote.

I will now start the process again and this time, hopefully, will find a service provider who is actually competent! .