A new level of incompetence

I am so tired of me and you mobiles pathetic customer service. I know their product is cheap and i suppose i am getting what i pay for. They are worse than telkom, Every single month it is a problem with billing as one month they charge and the next they dont, then they expect me to pay for their stupidity. I spoke to both Niren and Kerisha who assured me that they will sort out the problem and i would not be charged because Niren had given me a good will credit. Needless to say i have now been charged!!!!! i am at the point of cancelling as i would rather pay double and at least get service.