A Company that was doing alright now has useless systems (and employees)!

I have been relatively happy with Me&You over the past 5 years after switching to them upon realising that another provider was *****ing my data, but things have taken a downward turn recently. Previously, Me&You debited my credit card for my monthly payments, and all was fine and working as expected. A few months ago, their systems went haywire, and the direct debits no longer come off. I've called them and begged for someone who can look into this. They keep telling me it's right on their end and to see what happens the next month. The next month comes, and the story repeats itself. My credit card is loaded properly on their system from what they can see and from what I can see. The credit card number hasn't even changed! To make matters worse, I don't receive any kind of notification that the payment didn't go off until I am two months in arrears at which point they start threatening to soft lock my SIMs. They actually did soft lock my SIMs once, and it took a whole weekend to get them unlocked. If you chat to their online chat team (usually Shiven), it's about as useful as talking to a brick wall. Shiven will tell you she's looking into something, and you can wait hours ****erally), and she will just ignore you when you ask her how she's progressing! 5 years with this company and they treat me as though I'm a number - which I guess I am just a phone number!

I've referred other clients to them who had such horrific on-boarding experiences (getting their numbers ported over etc) that I felt bad for making the referral! What a terrible way to let a company fall into uselessness! And nobody there cares what you think - as you can see from their inability to improve things despite all of the negative reviews here on HelloPeter!