1ST EXPERIENCE & MY SIM DON'T WORK

After dealing with your call centre i am not impressed at all. I had so much hope for your company and to see the responses you give to your customers on here is horrific.<br> My issue with you is that i signed up and after 3 days i received my sim - NOT WORKING!<br> After a few calls to your call centre and speaking with 3 different people, they said they don't know what the cause might be and they will escalate this to IT dept.<br> Called in the following day which is today and i WAS advised that the reason why i can't use my SIM is because my Rica failed. <br> Surely in the time you shipped my SIM, a clever IT guy could have picked up, that my Rica was not successful) ALARM BELLS!!!! HELLO!!!! CUSTOMER WILL BE INCONVENIENCED!!!<br> <br> Is it not fair of me to say that any person / consumer who paid R400 upfront for a given service will be highly disappointed if the brand new service does not work????<br> Mr CEO, COO, Ops Manager, Manager??? Please answer me that???<br> <br> And you may as well reply with your robotic jargon on here, but the first rule of selling is that you are in the business of people rather than a product you sell.<br> <br> Learn from this & make the next customer not go through this... <br> FAILED!!!<br>