McCarthy
Claimed Business
|1.3|15 Reviews (last 12 months)|This business does not respond to reviews
McCarthy
Claimed Business
|1.3
15 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, McCarthy is drawing heavy criticism across its dealership network and Club McCarthy roadside offering. Customers describe unfulfilled home driver and towing bookings, disputes over cover after changing or selling a vehicle, and difficulty cancelling subscriptions. Workshop feedback cites long-standing vehicles, missing courtesy cars, unresolved electrical and engine faults on used and demo units, and a badly damaged disk after a Hilux service. Parts orders and refunds are reported as severely delayed. One reviewer praised helpful, attentive service, but positive experiences remain the clear exception.
Performance(last 12 months):
Trustindex Rating
2.2NPS Score
-100Unlikely
TrustIndex
2.2
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.3|15 Reviews
Oct '25 - Sep '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Alinah K
1 reviews | Active since Jun 2026
8 Jun 2026, 09:07
last year on the 08th of November i called Bidvest Club McCarthy requesting a home driver (take me home ) service, i stayed long on a call with an agent who took all the details I geve them but when it was my pick me up time no one arrived I eneded up dri
last year on the 08th of November i called Bidvest Club McCarthy requesting a home driver (take me home ) service, i stayed long on a call with an agent who took all the details I geve them but when it was my pick me up time no one arrived I eneded up driving my self. Now last Thursday(04.06.2026) same thing happened I called at 17:00 and spoek to an agent by the name of Real who was very much unproffesional, telling me that she has never booked these kind of services before I was very patient with her, she would be very quiet on the line till I would ask if she is still there, some other dead air she would be humming songs but not getting addresses correctly, I was now getting very irate and Real told me that i am frastared and taking it out on her very rudely so. she then advised that she has booked my services and i would recieve sms which i never recieved at 18:40pm she calls me again sayng that there is a problem with my bookings I eneded up asking her to use my diffent policy to render these services still she could not assist me properly I ended up asking to speak to her team leader on duty she transfered the call to Mandy who asked me to give all the details that I already gave to Real, I did and she advised that she has created them on the sytem and they will wait for their servcie provicer to respnd to them and they will revert back. Now it is friday 05.06.2026 I am recieve and sms from Real advising that she was to call me regarding my booking which she never call until i call her after an hour and she advised that she is sorry that she forgot to call me, she then started again to tel me that I am not covered for the taxi services under Club McCarthy even when i asked her managed Mandy touse a different policy, I then asked to speak to someone who is willing to assist I was therefore transfered to Paballo who is under Matrix to ask her to assist with the two taxi service as Real and Mandy are assisting me with a home driver with my vehicle under Club Mc Carthy, Paballo therefore advised that she will assist and will send through the sms which i recived but when i called to reconfirm all boking all the infomation was wrong and all these gaents knocked off I was now very upset I asked to speak to the management on duty I was transfered to Itumeleng who was very proffessional and heard my needs and assisted me accordingly. I was later assist with all 3 servised but it was a struggle for 2 days that i ended up not enjoying my outing on friday.
Helpful (0)
|Replies (0)AK
Alinah K
1 reviews | Active since Jun 2026
8 Jun 2026, 09:07
last year on the 08th of November i called Bidvest Club McCarthy requesting a home driver (take me home ) service, i stayed long on a call with an agent who took all the details I geve them but when it was my pick me up time no one arrived I eneded up dri
last year on the 08th of November i called Bidvest Club McCarthy requesting a home driver (take me home ) service, i stayed long on a call with an agent who took all the details I geve them but when it was my pick me up time no one arrived I eneded up driving my self. Now last Thursday(04.06.2026) same thing happened I called at 17:00 and spoek to an agent by the name of Real who was very much unproffesional, telling me that she has never booked these kind of services before I was very patient with her, she would be very quiet on the line till I would ask if she is still there, some other dead air she would be humming songs but not getting addresses correctly, I was now getting very irate and Real told me that i am frastared and taking it out on her very rudely so. she then advised that she has booked my services and i would recieve sms which i never recieved at 18:40pm she calls me again sayng that there is a problem with my bookings I eneded up asking her to use my diffent policy to render these services still she could not assist me properly I ended up asking to speak to her team leader on duty she transfered the call to Mandy who asked me to give all the details that I already gave to Real, I did and she advised that she has created them on the sytem and they will wait for their servcie provicer to respnd to them and they will revert back. Now it is friday 05.06.2026 I am recieve and sms from Real advising that she was to call me regarding my booking which she never call until i call her after an hour and she advised that she is sorry that she forgot to call me, she then started again to tel me that I am not covered for the taxi services under Club McCarthy even when i asked her managed Mandy touse a different policy, I then asked to speak to someone who is willing to assist I was therefore transfered to Paballo who is under Matrix to ask her to assist with the two taxi service as Real and Mandy are assisting me with a home driver with my vehicle under Club Mc Carthy, Paballo therefore advised that she will assist and will send through the sms which i recived but when i called to reconfirm all boking all the infomation was wrong and all these gaents knocked off I was now very upset I asked to speak to the management on duty I was transfered to Itumeleng who was very proffessional and heard my needs and assisted me accordingly. I was later assist with all 3 servised but it was a struggle for 2 days that i ended up not enjoying my outing on friday.
0
Replies (0)wF
wesley F
1 reviews | Active since Feb 2016
8 Jun 2026, 08:58
Bought a faulty car by Toyota and they are not willing to help
I made contact with them on the 1st September 2025 the morning 9AM about show interest in purchasing an used car ( FORD FIESTA ST 1.6 ECOBOOST GDTi 2013 – 2022 ) from Bidvest McCarthy Toyota TableView A salesman made contact with me regarding the enquiry about the used FORD FIESTA ST 1.6 ECOBOOST GDTi 2013 – 2022 We spoke about the car and he was so eager to sell me the car that he wanted to drive all the way from the dealership with the car to Franschhoek where I work I said no it is not necessary for him to bring the car since I did not want to put any more kilometers on the car, the car already had 124759 kms Then he said that he is reputable and always put his clients first and always make sure that the cars they sell is up to standard, which I took his word for, I said that I would take the car and immediately he started the processing of the car and I filled in the all the documents – this was on the 3rd September 2025 the Wednesday I told him that would like to make my final decision on Saturday when I come get the car and just want to check the car out and he said that he will not be able to hand over the car to personally since he will not be there, which I found is strange since I am a client, his client and made the deal with him I then did and completed all the necessary paper work Saturday, 6th September 2025 morning 9 AM I was to pick up my car since everything is finalized before hand already His colleague did the hand over of the car on his behalf, I checked the car out the engine looked clean and turned over the engine and it sounded fine I took the car and I am off with my new used FORD FIESTA ST 1.6 ECOBOOST GDTi 2013 – 2022 The Monday 8th September 2025 I got in the car the morning for work I turned over the engine of the car and cars engine made a tap sound almost like it very cold which it could be but when I drive it makes tap/clicking noise and I believe that these cars do not have tappets or it has stems, I then proceed to contact the salesman who I purchased the car from explaining to him the sound I hear coming from the engine and I am concerned and he said that it might be because the car is cold but these newer cars should not be making this sound, I also told him that the oil should be heating up relative quickly to even out this He then said I should monitor the problem, which I did and contact him in weeks time again tell him that the car still makes the same problem which he just disregarded and never really said okay bring the car in and let us check the engine I also picked up that my fog lamps back and front does not work and i check the fuses and my right back nut lock for my wheel was missing as well and I only check found when I checked my tired pressure after a month this upset me greatly and reported this to him and then said I need to make arrangements to bring in the car but I cant just cause I need to use the car for work I then contact him to ask him if I can bring in the car and he never responded, so i decided I would get the car once i have the time and capital On the 4th June 2026 my cars headgasket blew and I tried to contact him explain to him the situation he did manage to help me with my warranty policy number, I then got the car towed to Noval FORD Paarl ( where my car is currently at ) but Noval FORD Paarl quoted me a ridiculous amount just for stripping the engine and doing further inspection to see if there is other damage R12184.25 and this does not include anything else, so I contacted the salesman from which I purchased the car to find out if I can bring the car to them from to fix the car since I bought the car by them and he then said that they can’t work on my since they are Toyota but I bought the car by them and this where it stands currently
Helpful (0)
|Replies (0)wF
wesley F
1 reviews | Active since Feb 2016
8 Jun 2026, 08:58
Bought a faulty car by Toyota and they are not willing to help
I made contact with them on the 1st September 2025 the morning 9AM about show interest in purchasing an used car ( FORD FIESTA ST 1.6 ECOBOOST GDTi 2013 – 2022 ) from Bidvest McCarthy Toyota TableView A salesman made contact with me regarding the enquiry about the used FORD FIESTA ST 1.6 ECOBOOST GDTi 2013 – 2022 We spoke about the car and he was so eager to sell me the car that he wanted to drive all the way from the dealership with the car to Franschhoek where I work I said no it is not necessary for him to bring the car since I did not want to put any more kilometers on the car, the car already had 124759 kms Then he said that he is reputable and always put his clients first and always make sure that the cars they sell is up to standard, which I took his word for, I said that I would take the car and immediately he started the processing of the car and I filled in the all the documents – this was on the 3rd September 2025 the Wednesday I told him that would like to make my final decision on Saturday when I come get the car and just want to check the car out and he said that he will not be able to hand over the car to personally since he will not be there, which I found is strange since I am a client, his client and made the deal with him I then did and completed all the necessary paper work Saturday, 6th September 2025 morning 9 AM I was to pick up my car since everything is finalized before hand already His colleague did the hand over of the car on his behalf, I checked the car out the engine looked clean and turned over the engine and it sounded fine I took the car and I am off with my new used FORD FIESTA ST 1.6 ECOBOOST GDTi 2013 – 2022 The Monday 8th September 2025 I got in the car the morning for work I turned over the engine of the car and cars engine made a tap sound almost like it very cold which it could be but when I drive it makes tap/clicking noise and I believe that these cars do not have tappets or it has stems, I then proceed to contact the salesman who I purchased the car from explaining to him the sound I hear coming from the engine and I am concerned and he said that it might be because the car is cold but these newer cars should not be making this sound, I also told him that the oil should be heating up relative quickly to even out this He then said I should monitor the problem, which I did and contact him in weeks time again tell him that the car still makes the same problem which he just disregarded and never really said okay bring the car in and let us check the engine I also picked up that my fog lamps back and front does not work and i check the fuses and my right back nut lock for my wheel was missing as well and I only check found when I checked my tired pressure after a month this upset me greatly and reported this to him and then said I need to make arrangements to bring in the car but I cant just cause I need to use the car for work I then contact him to ask him if I can bring in the car and he never responded, so i decided I would get the car once i have the time and capital On the 4th June 2026 my cars headgasket blew and I tried to contact him explain to him the situation he did manage to help me with my warranty policy number, I then got the car towed to Noval FORD Paarl ( where my car is currently at ) but Noval FORD Paarl quoted me a ridiculous amount just for stripping the engine and doing further inspection to see if there is other damage R12184.25 and this does not include anything else, so I contacted the salesman from which I purchased the car to find out if I can bring the car to them from to fix the car since I bought the car by them and he then said that they can’t work on my since they are Toyota but I bought the car by them and this where it stands currently
0
Replies (0)ES
WA
Warren A
1 reviews | Active since May 2014
14 May 2026, 08:33
Dishonest Money taking *******
I have been a member of Club McCarthy for years. I had an Audi and sold it and sold it for a Volvo and paid my subscriptions of over R100 pm for over 5 years after this. I updated my car details to the Volvo on the Club Mcarthy App. When I called them today to ask for assistance on a battery breakdown for my Volvo they refused to assist me, saying I was only covered for the Audi - this despite me paying my subs for over 5 years and updating my details of the new car on the Club McCarthy App. These guys are *******. DO NOT USE THEM!
Helpful (0)
|Replies (0)WA
Warren A
1 reviews | Active since May 2014
14 May 2026, 08:33
Dishonest Money taking *******
I have been a member of Club McCarthy for years. I had an Audi and sold it and sold it for a Volvo and paid my subscriptions of over R100 pm for over 5 years after this. I updated my car details to the Volvo on the Club Mcarthy App. When I called them today to ask for assistance on a battery breakdown for my Volvo they refused to assist me, saying I was only covered for the Audi - this despite me paying my subs for over 5 years and updating my details of the new car on the Club McCarthy App. These guys are *******. DO NOT USE THEM!
0
Replies (0)T
Themba
1 reviews | Active since Dec 2022
18 Apr 2026, 15:01
Northam Toyota poor service
I sent my hilux for service and they changed my brake pads but forgot to install the safety pin which resulted in my disk getting damaged. This was for 110000km. Yesterday I took my car in for service in a normal condition and after service it has a issues.
Helpful (0)
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Themba
1 reviews | Active since Dec 2022
18 Apr 2026, 15:01
Northam Toyota poor service
I sent my hilux for service and they changed my brake pads but forgot to install the safety pin which resulted in my disk getting damaged. This was for 110000km. Yesterday I took my car in for service in a normal condition and after service it has a issues.
0
Replies (0)KK
Koketso K
1 reviews | Active since May 2018
16 Apr 2026, 11:28
Failure of Change of ownership
We have been running around for the past few weeks my sister bought a car at Willam Hunt Pretoria, back in 1998 which was financed by McCathy she then paid off the car recently she sold the car, we come across a problem that she's unable to change the ownership because it has been registered under McCathy Finance, she gave them a call asking for assistance she was told to visit the dealership, she asked which dealership because it has been moved they didn't have answers, i mean this is a huge inconvenience because she's been going Back and forth
Helpful (0)
|Replies (0)KK
Koketso K
1 reviews | Active since May 2018
16 Apr 2026, 11:28
Failure of Change of ownership
We have been running around for the past few weeks my sister bought a car at Willam Hunt Pretoria, back in 1998 which was financed by McCathy she then paid off the car recently she sold the car, we come across a problem that she's unable to change the ownership because it has been registered under McCathy Finance, she gave them a call asking for assistance she was told to visit the dealership, she asked which dealership because it has been moved they didn't have answers, i mean this is a huge inconvenience because she's been going Back and forth
0
Replies (0)BT
Benni T
1 reviews | Active since Apr 2026
1 Apr 2026, 09:44
Unable to cancel Bidvest Club McCarthy subscription for vehicle I sold two months ago
I have been trying to cancel my Bidvest Club McCarthy subscription for a vehicle I sold two months ago to no avail. I tried calling their call centre as the website suggests but they kept sending me from pillar to post.
Helpful (0)
|Replies (0)BT
Benni T
1 reviews | Active since Apr 2026
1 Apr 2026, 09:44
Unable to cancel Bidvest Club McCarthy subscription for vehicle I sold two months ago
I have been trying to cancel my Bidvest Club McCarthy subscription for a vehicle I sold two months ago to no avail. I tried calling their call centre as the website suggests but they kept sending me from pillar to post.
0
Replies (0)