Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MBD is described overwhelmingly negatively across every service theme. The dominant pattern is customers who have settled accounts yet cannot obtain paid up, settlement or prescription letters, while credit profiles remain unchanged. Alongside this, customers consistently report daily automated calls, dropped lines and unanswered emails. Pricing, Value and Billing (0.8) and Staff Professionalism and Expertise (0.8) score marginally highest, though both remain in terrible territory.
Top Strengths:
- •Pricing, Value & Billing: The one consistent positive is willingness to negotiate. Customers describe settlement discounts of 20 to 40 percent, reduced instalments approved by managers, and debit orders accepted as low as R50 monthly. These concessions are undermined when promised discounts are later denied.
Replied to 96% of negative reviews
Reply time on negative reviews: 28h 4m
TrustIndex
2.1
Ranking
#4
in Legal Services
Reply Time
28h 22m
NPS Score
-87
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 28h 4m
Nov '25 - Oct '26
Frequently Asked Questions About MBD
What do customers say about MBD?
Based on recent customer reviews, MBD is described overwhelmingly negatively across every service theme. The dominant pattern is customers who have settled accounts yet cannot obtain paid up, settlement or prescription letters, while credit profiles remain unchanged. Alongside this, customers consistently report daily automated calls, dropped lines and unanswered emails. Pricing, Value and Billing (0.8) and Staff Professionalism and Expertise (0.8) score marginally highest, though both remain in terrible territory.
What is MBD's biggest strength?
MBD's biggest strength, according to Hellopeter's AI analysis, is Pricing, Value & Billing. The one consistent positive is willingness to negotiate. Customers describe settlement discounts of 20 to 40 percent, reduced instalments approved by managers, and debit orders accepted as low as R50 monthly. These concessions are undermined when promised discounts are later denied.
What are the most common complaints about MBD?
The most common complaint about MBD, based on Hellopeter's AI analysis of recent customer reviews, is Service Delivery & Quality. The single loudest complaint is paid up, settlement and prescription letters that never arrive, sometimes for over a year after full payment. Credit bureau records stay unchanged, statements and payment allocations are never supplied, and summons proceed despite active arrangements.
How does MBD compare to other Legal Services companies?
MBD scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Legal Services, compared to the Legal Services industry average of 2.7. Their strongest theme is Staff Expertise (0.8); their weakest is Trust & Ethics (0.7). The top AI-rated Legal Services business on Hellopeter is Hannes Gouws & Partners Inc (4.5). How is the AI Score calculated? →
Is MBD trustworthy?
MBD has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 427 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 28 hours 4 min. Hellopeter has tracked MBD across 7,044 total reviews. How is the TrustIndex calculated? →
Recent reviews (427)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
I wrote them an email regarding a payment they debited on my *** the agreement was that they ...
I wrote them an email regarding a payment they debited on my *** the agreement was that they would debit money for 2 month for my arrears and then they never got back to me to atleast explain themselves
1 reviews | Active since Oct 2026
I wrote them an email regarding a payment they debited on my *** the agreement was that they ...
I wrote them an email regarding a payment they debited on my *** the agreement was that they would debit money for 2 month for my arrears and then they never got back to me to atleast explain themselves
1 reviews | Active since Aug 2024
Poor service from debit collectors, they call and harass us for payment, when we try to explain our spouses are
Poor service from debit collectors, they call and harass us for payment, when we try to explain our spouses are unbelievable but we responsible for payment being made they do not want us to speak, we make payment and send pop and ask for paid-up letter they still don't reply!!
1 reviews | Active since Aug 2024
Poor service from debit collectors, they call and harass us for payment, when we try to explain our spouses are
Poor service from debit collectors, they call and harass us for payment, when we try to explain our spouses are unbelievable but we responsible for payment being made they do not want us to speak, we make payment and send pop and ask for paid-up letter they still don't reply!!
1 reviews | Active since Jan 2026
MBDC stop phoning me and sending me emails
MBDC is forcing me to make payment for the account that was closed by Standard bank in 2025, they are sending *** and phoning I sent them proof that account is closed,I told them they must take me to court, they're ******** and rude
1 reviews | Active since Jan 2026
MBDC stop phoning me and sending me emails
MBDC is forcing me to make payment for the account that was closed by Standard bank in 2025, they are sending *** and phoning I sent them proof that account is closed,I told them they must take me to court, they're ******** and rude
1 reviews | Active since Oct 2026
Beeeeen waiting for my settlement letter for long after calls and *** still nothing?
I sent multiple *** for my settlement letter and called twice and still waiting for a human reply or my paid up letter, do I need to come to y'all office or what?
1 reviews | Active since Oct 2026
Beeeeen waiting for my settlement letter for long after calls and *** still nothing?
I sent multiple *** for my settlement letter and called twice and still waiting for a human reply or my paid up letter, do I need to come to y'all office or what?
1 reviews | Active since Jan 2025
Mr
Good day Hello Peter My name is DP Nkosi and i have a problem with MBD , we have been trying to get my prescription letters from them but they did not send us the letters they are saying my accounts is not prescribed and my accounts did prescribed in 2020 August , they only send one prescription letter these people is not helping they always come with different stories and now my things is stuck. Please help me. I want to go out of debts review My name Dokotela Phillemon Nkosi ID.*** Phone ***
1 reviews | Active since Jan 2025
Mr
Good day Hello Peter My name is DP Nkosi and i have a problem with MBD , we have been trying to get my prescription letters from them but they did not send us the letters they are saying my accounts is not prescribed and my accounts did prescribed in 2020 August , they only send one prescription letter these people is not helping they always come with different stories and now my things is stuck. Please help me. I want to go out of debts review My name Dokotela Phillemon Nkosi ID.*** Phone ***
1 reviews | Active since Jun 2012
Very disappointed in lack of communication
Very bad communication , hard to get hold of someone that can send a PAID up letter. I received below email notification that my account was handed over and when i paid the last payment I expected the paid up later - I am still waiting after the5 months to have my name cleared. Good day MISS FIONN VAN ECK Our contact number: *** This mail service is a service provider to MBD INC. who is mandated to FINCHOICE to provide you with the attached letter. As your privacy and confidentiality of information is of the utmost importance, the letter has been password encrypted.
1 reviews | Active since Jun 2012
Very disappointed in lack of communication
Very bad communication , hard to get hold of someone that can send a PAID up letter. I received below email notification that my account was handed over and when i paid the last payment I expected the paid up later - I am still waiting after the5 months to have my name cleared. Good day MISS FIONN VAN ECK Our contact number: *** This mail service is a service provider to MBD INC. who is mandated to FINCHOICE to provide you with the attached letter. As your privacy and confidentiality of information is of the utmost importance, the letter has been password encrypted.