Scores reflect the Overall AI Score for each category
Based on recent customer reviews, MBD is described overwhelmingly negatively across every service theme. The dominant pattern is customers who have settled accounts yet cannot obtain paid up, settlement or prescription letters, while credit profiles remain unchanged. Alongside this, customers consistently report daily automated calls, dropped lines and unanswered emails. Pricing, Value and Billing (0.8) and Staff Professionalism and Expertise (0.8) score marginally highest, though both remain in terrible territory.
Top Strengths:
- •Pricing, Value & Billing: The one consistent positive is willingness to negotiate. Customers describe settlement discounts of 20 to 40 percent, reduced instalments approved by managers, and debit orders accepted as low as R50 monthly. These concessions are undermined when promised discounts are later denied.
Replied to 96% of negative reviews
Reply time on negative reviews: 27h 15m
TrustIndex
2.1
Ranking
#3
in Legal Services
Reply Time
27h 14m
NPS Score
-88
Recommended: Unlikely
Replied to 96% of negative reviews
Reply time on negative reviews: 27h 15m
Nov '25 - Oct '26
Frequently Asked Questions About MBD
What do customers say about MBD?
Based on recent customer reviews, MBD is described overwhelmingly negatively across every service theme. The dominant pattern is customers who have settled accounts yet cannot obtain paid up, settlement or prescription letters, while credit profiles remain unchanged. Alongside this, customers consistently report daily automated calls, dropped lines and unanswered emails. Pricing, Value and Billing (0.8) and Staff Professionalism and Expertise (0.8) score marginally highest, though both remain in terrible territory.
What is MBD's biggest strength?
MBD's biggest strength, according to Hellopeter's AI analysis, is Pricing, Value & Billing. The one consistent positive is willingness to negotiate. Customers describe settlement discounts of 20 to 40 percent, reduced instalments approved by managers, and debit orders accepted as low as R50 monthly. These concessions are undermined when promised discounts are later denied.
What are the most common complaints about MBD?
The most common complaint about MBD, based on Hellopeter's AI analysis of recent customer reviews, is Service Delivery & Quality. The single loudest complaint is paid up, settlement and prescription letters that never arrive, sometimes for over a year after full payment. Credit bureau records stay unchanged, statements and payment allocations are never supplied, and summons proceed despite active arrangements.
How does MBD compare to other Legal Services companies?
MBD scores 0.7 out of 5 on Hellopeter's AI analysis of service quality in Legal Services, compared to the Legal Services industry average of 2.7. Their strongest theme is Pricing & Billing (0.8); their weakest is Trust & Ethics (0.6). The top AI-rated Legal Services business on Hellopeter is Hannes Gouws & Partners Inc (4.5). How is the AI Score calculated? →
Is MBD trustworthy?
MBD has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 434 reviews in the last 12 months. They reply to 96% of negative reviews, typically within 27 hours 15 min. Hellopeter has tracked MBD across 7,029 total reviews. How is the TrustIndex calculated? →
Recent reviews (434)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2023
Unfair listing
MBD Debt Collection has listed me in connection with an alleged Capfin loan that I believe prescribed in 2023. I have requested the relevant supporting documentation, including the original loan agreement, a full statement of account, and a detailed breakdown of the amount being claimed. However, MBD has failed to provide me with the requested documentation and cost breakdown.
1 reviews | Active since Oct 2023
Unfair listing
MBD Debt Collection has listed me in connection with an alleged Capfin loan that I believe prescribed in 2023. I have requested the relevant supporting documentation, including the original loan agreement, a full statement of account, and a detailed breakdown of the amount being claimed. However, MBD has failed to provide me with the requested documentation and cost breakdown.
1 reviews | Active since Sept 2016
Blackballed for a paid up debt from 2024
Boitumelo has not sent the correctly dated paid up letter reflecting payment was made in 2024, it is now 2026 and my credit report was never updated as paid thus impacting me FOR YEARS. No explanantion, no resolution. The letter sent reflects a June 2026 payment. Experian has since picked this up but they note that the missing payments are still reflecting from 2024 negetively affecting me
1 reviews | Active since Sept 2016
Blackballed for a paid up debt from 2024
Boitumelo has not sent the correctly dated paid up letter reflecting payment was made in 2024, it is now 2026 and my credit report was never updated as paid thus impacting me FOR YEARS. No explanantion, no resolution. The letter sent reflects a June 2026 payment. Experian has since picked this up but they note that the missing payments are still reflecting from 2024 negetively affecting me
1 reviews | Active since Mar 2014
MBD IS CALLING MY BUSINESS LINE FOR A WRONG PERSON! IT NEEDS TO STOP!!!
I AM SICK & DAMN TIRED THEY START CALLING FROM V EARLY IN THE MORNING. OVER 10 CALLS A DAY. I KEEP TELLING THEM, THE PERSON THEY LOOKING FOR DOES NOT LIVE HERE, THIS IS A BUSINESS LINE PLEASE REMOVE MY ***. FROM THEIR LIST. THEY JUST CUT THE CALL. I BLOCK EACH ***. AS THEY DO THIS. THEY KEEP CALLING FROM NEW ***. S. WHAT CAN I DO ABOUT THIS. THESE CALLS ARE ALL SPAMS & VERY ANNOYING. SOMETIMES I DONT KNOW IF MY PHONE IS RINGING FOR MY BUSINESS OR THESE MBD FOOLS. PLEASE HELP STOP THIS NONSENSE UNNECESSARY CALLS, SOMEONE... ANYONE
1 reviews | Active since Mar 2014
MBD IS CALLING MY BUSINESS LINE FOR A WRONG PERSON! IT NEEDS TO STOP!!!
I AM SICK & DAMN TIRED THEY START CALLING FROM V EARLY IN THE MORNING. OVER 10 CALLS A DAY. I KEEP TELLING THEM, THE PERSON THEY LOOKING FOR DOES NOT LIVE HERE, THIS IS A BUSINESS LINE PLEASE REMOVE MY ***. FROM THEIR LIST. THEY JUST CUT THE CALL. I BLOCK EACH ***. AS THEY DO THIS. THEY KEEP CALLING FROM NEW ***. S. WHAT CAN I DO ABOUT THIS. THESE CALLS ARE ALL SPAMS & VERY ANNOYING. SOMETIMES I DONT KNOW IF MY PHONE IS RINGING FOR MY BUSINESS OR THESE MBD FOOLS. PLEASE HELP STOP THIS NONSENSE UNNECESSARY CALLS, SOMEONE... ANYONE
1 reviews | Active since Mar 2013
They refuse to give me settlement letters
I've been requesting for settlement letters from the 17th September, today it's the 30th. Every time I call, I'm told to wait 48hrs, every ****** time. To make things worse, the idiots hang up on me when I ask for a manager. Terrible service
1 reviews | Active since Mar 2013
They refuse to give me settlement letters
I've been requesting for settlement letters from the 17th September, today it's the 30th. Every time I call, I'm told to wait 48hrs, every ****** time. To make things worse, the idiots hang up on me when I ask for a manager. Terrible service
1 reviews | Active since Jun 2015
******** !!!
You were sold an account that has prescribed by TFG in 2018 the account is more than 10years old yet you still not responding when I want the prescription letter . Can you email me the letter you have my email address . You present like you handling the query yet it's been more than 2 weeks with zero communication .
1 reviews | Active since Jun 2015
******** !!!
You were sold an account that has prescribed by TFG in 2018 the account is more than 10years old yet you still not responding when I want the prescription letter . Can you email me the letter you have my email address . You present like you handling the query yet it's been more than 2 weeks with zero communication .
1 reviews | Active since Feb 2019
Hello
Do you see at *** what I was talking about? Now everyone thinks I make debt and don't pay it which is not true. I did offer you to pay my debt that you bought from Capitec although for the correct price not your ******ion rates. Did you tell anyone that ? Look now everyone is getting discounts because of what I wrote here & my life is literally ruined.
1 reviews | Active since Feb 2019
Hello
Do you see at *** what I was talking about? Now everyone thinks I make debt and don't pay it which is not true. I did offer you to pay my debt that you bought from Capitec although for the correct price not your ******ion rates. Did you tell anyone that ? Look now everyone is getting discounts because of what I wrote here & my life is literally ruined.