Based on recent customer reviews, Matla Life Investments receives sharply divided feedback dominated by complaints about its policy consolidation offering. Several clients say premiums continued to be deducted after cancellation, refunds promised within a week remained unpaid for months, and policies or wills, including ones linked to Capital Legacy and RMA, were opened without clear consent. Unanswered calls, consultant turnover and finger pointing between parties frustrate clients further. A smaller group praises named consultants for compassionate claims assistance, successful consolidation and full cash back payouts.
TrustIndex
4.2
NPS Score
-60
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Matla Life Investments
What do customers say about Matla Life Investments?
Based on recent customer reviews, Matla Life Investments receives sharply divided feedback dominated by complaints about its policy consolidation offering. Several clients say premiums continued to be deducted after cancellation, refunds promised within a week remained unpaid for months, and policies or wills, including ones linked to Capital Legacy and RMA, were opened without clear consent. Unanswered calls, consultant turnover and finger pointing between parties frustrate clients further. A smaller group praises named consultants for compassionate claims assistance, successful consolidation and full cash back payouts.
Is Matla Life Investments trustworthy?
Matla Life Investments has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 11% of negative reviews, typically within 8 min. Hellopeter has tracked Matla Life Investments across 34 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2014
Matla Life Investments - Short Term Policy Claim
When I had a claim on portable device, the advisor (Orapeleng) was very helpful and kept me updated on the progress and status of my claim. My only suggestion would be to digitize the claims form into some kind of workflow as i struggled to complete the editable pdf. Overall it was a hassle free experience and claim was paid out in a few days.
1 reviews | Active since Jun 2014
Matla Life Investments - Short Term Policy Claim
When I had a claim on portable device, the advisor (Orapeleng) was very helpful and kept me updated on the progress and status of my claim. My only suggestion would be to digitize the claims form into some kind of workflow as i struggled to complete the editable pdf. Overall it was a hassle free experience and claim was paid out in a few days.
1 reviews | Active since Nov 2017
Matla Life Continued PERSAL Deductions After Cancellation
cancelled my Matla Life policy on 26 June 2026, yet deductions continued from my PERSAL salary in August and September. I have repeatedly emailed Matla Life at *** requesting that the deductions stop and that my money be refunded, but I have received no proper response. I am now being told that the person I dealt with no longer works there, while my emails remain unanswered. This is unacceptable. I demand an immediate refund of all deductions made after my cancellation date, written confirmation that the policy is cancelled, and confirmation that no further PERSAL deductions will be made. I have kept my cancellation records, emails and payslips as evidence. Matla Life needs to resolve this urgently.
1 reviews | Active since Nov 2017
Matla Life Continued PERSAL Deductions After Cancellation
cancelled my Matla Life policy on 26 June 2026, yet deductions continued from my PERSAL salary in August and September. I have repeatedly emailed Matla Life at *** requesting that the deductions stop and that my money be refunded, but I have received no proper response. I am now being told that the person I dealt with no longer works there, while my emails remain unanswered. This is unacceptable. I demand an immediate refund of all deductions made after my cancellation date, written confirmation that the policy is cancelled, and confirmation that no further PERSAL deductions will be made. I have kept my cancellation records, emails and payslips as evidence. Matla Life needs to resolve this urgently.
1 reviews | Active since Apr 2025
Id like to rate mr P...
Id like to rate mr Promise Dlamini his service was excellent, I got my claim within 24hours after my sisters passing.
1 reviews | Active since Apr 2025
Id like to rate mr P...
Id like to rate mr Promise Dlamini his service was excellent, I got my claim within 24hours after my sisters passing.
1 reviews | Active since Jan 2020
Service by Nosipho G...
Service by Nosipho Gwebu Dundee branch was very good, she was very friendly 😀
1 reviews | Active since Jan 2020
Service by Nosipho G...
Service by Nosipho Gwebu Dundee branch was very good, she was very friendly 😀
1 reviews | Active since Jan 2020
Ithandile from Dundee Office made the best presentation to me whereby I was so convinced to listen to her further
Ithandile from Dundee Office made the best presentation to me whereby I was so convinced to listen to her further.I was so grateful to discover that I will save so much in my previous policies and companies compared to what Matla Life will provide.I don't regret joining Matla Life through her best presentation and services. THANK YOU MATLA LIFE INVESTMENT.
1 reviews | Active since Jan 2020
Ithandile from Dundee Office made the best presentation to me whereby I was so convinced to listen to her further
Ithandile from Dundee Office made the best presentation to me whereby I was so convinced to listen to her further.I was so grateful to discover that I will save so much in my previous policies and companies compared to what Matla Life will provide.I don't regret joining Matla Life through her best presentation and services. THANK YOU MATLA LIFE INVESTMENT.