LN
Lebohang N
1 reviews | Active since Nov 2017
21 Sept 2026, 16:32
Matla Life Continued PERSAL Deductions After Cancellation
cancelled my Matla Life policy on 26 June 2026, yet deductions continued from my PERSAL salary in August and September. I have repeatedly emailed Matla Life at *** requesting that the deductions stop and that my money be refunded, but I have received no proper response. I am now being told that the person I dealt with no longer works there, while my emails remain unanswered. This is unacceptable. I demand an immediate refund of all deductions made after my cancellation date, written confirmation that the policy is cancelled, and confirmation that no further PERSAL deductions will be made. I have kept my cancellation records, emails and payslips as evidence. Matla Life needs to resolve this urgently.
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Replies (2)
Matla Life Investments's replyOfficial
21 Sept 2026, 16:39Good day,
Thank you for bringing this to our attention. We regret the frustration and inconvenience caused by the continued deductions and delay in receiving assistance.
We take matters relating to policy cancellations and payroll deductions seriously and will have this investigated as a priority.
Please send your full name, ID number and contact details via private message so that our team can trace the policy, verify the cancellation request and confirm the deductions made.
Once the investigation has been concluded, should it be confirmed that deductions were processed after the effective cancellation date, the applicable refund will be processed accordingly.
We will also confirm the cancellation status and ensure that any necessary steps are taken to prevent further deductions.
Kind regards,
Matla Life
Thank you for bringing this to our attention. We regret the frustration and inconvenience caused by the continued deductions and delay in receiving assistance.
We take matters relating to policy cancellations and payroll deductions seriously and will have this investigated as a priority.
Please send your full name, ID number and contact details via private message so that our team can trace the policy, verify the cancellation request and confirm the deductions made.
Once the investigation has been concluded, should it be confirmed that deductions were processed after the effective cancellation date, the applicable refund will be processed accordingly.
We will also confirm the cancellation status and ensure that any necessary steps are taken to prevent further deductions.
Kind regards,
Matla Life
Matla Life Investments's reply21 Sept 2026, 16:39
Official
Good day,
Thank you for bringing this to our attention. We regret the frustration and inconvenience caused by the continued deductions and delay in receiving assistance.
We take matters relating to policy cancellations and payroll deductions seriously and will have this investigated as a priority.
Please send your full name, ID number and contact details via private message so that our team can trace the policy, verify the cancellation request and confirm the deductions made.
Once the investigation has been concluded, should it be confirmed that deductions were processed after the effective cancellation date, the applicable refund will be processed accordingly.
We will also confirm the cancellation status and ensure that any necessary steps are taken to prevent further deductions.
Kind regards,
Matla Life
Thank you for bringing this to our attention. We regret the frustration and inconvenience caused by the continued deductions and delay in receiving assistance.
We take matters relating to policy cancellations and payroll deductions seriously and will have this investigated as a priority.
Please send your full name, ID number and contact details via private message so that our team can trace the policy, verify the cancellation request and confirm the deductions made.
Once the investigation has been concluded, should it be confirmed that deductions were processed after the effective cancellation date, the applicable refund will be processed accordingly.
We will also confirm the cancellation status and ensure that any necessary steps are taken to prevent further deductions.
Kind regards,
Matla Life
LN
Lebohang N's updateReviewer Update
05 Oct 2026, 10:29I am following up on my complaint as I have still not received any further communication or resolution from Matla Life/Life Capital.
I was previously advised that my complaint would be taken up and that I would be contacted privately. Unfortunately, despite waiting, I have received no further feedback.
My concern remains unresolved, particularly regarding the continued deductions from my salary after I had already cancelled the policy. I would appreciate a clear explanation of why these deductions continued and when I can expect the matter, including any applicable refund, to be resolved.
I have been patient and have allowed sufficient time for this matter to be addressed. I am therefore requesting that Matla Life/Life Capital please provide me with a proper response and resolution rather than simply acknowledging the complaint.
LN
Lebohang N's update05 Oct 2026, 10:29
Reviewer Update
I am following up on my complaint as I have still not received any further communication or resolution from Matla Life/Life Capital.
I was previously advised that my complaint would be taken up and that I would be contacted privately. Unfortunately, despite waiting, I have received no further feedback.
My concern remains unresolved, particularly regarding the continued deductions from my salary after I had already cancelled the policy. I would appreciate a clear explanation of why these deductions continued and when I can expect the matter, including any applicable refund, to be resolved.
I have been patient and have allowed sufficient time for this matter to be addressed. I am therefore requesting that Matla Life/Life Capital please provide me with a proper response and resolution rather than simply acknowledging the complaint.