Based on recent customer reviews, Master of the High Court is the subject of consistently negative feedback from members of the public navigating estate, guardian fund, and trust matters. A recurring theme is unanswered emails and phone calls, prolonged delays spanning months or years, and files reportedly lost or misplaced. Customers consistently mention being turned away repeatedly, lack of feedback on submitted claims, and unprofessional conduct from staff and security. Many describe the experience as emotionally draining, particularly for those handling deceased estates, and raise concerns about transparency, accountability, and basic facilities at branch offices.
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Master of the High Court
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Hellopeter has tracked Master of the High Court across 138 reviews. Master of the High Court hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Master of the High Court? Write a review to help others decide.
Recent reviews (8)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2013
UNHAPPY WITH THE SERVICE: EXECUTOR LETTER
Hello We have been sending emails to the master's high court in pretoria and all we want is the executor letter in order to sort out our late parents' utility account. Time is running out and yet we are not getting feedback, and the telephone lines are not going through. What does one need to do in order to get response from government institutions. One maybe must have money to pay people to assist cause being polite is not doing it. When we complain its wrong when we are quite nothing moves.
1 reviews | Active since Aug 2013
UNHAPPY WITH THE SERVICE: EXECUTOR LETTER
Hello We have been sending emails to the master's high court in pretoria and all we want is the executor letter in order to sort out our late parents' utility account. Time is running out and yet we are not getting feedback, and the telephone lines are not going through. What does one need to do in order to get response from government institutions. One maybe must have money to pay people to assist cause being polite is not doing it. When we complain its wrong when we are quite nothing moves.
1 reviews | Active since Oct 2011
Unending system fail-Master of the Supreme Court Jhb
I cannot receive the help I need because most of the time ‘the system is slow or it is non-functional’. In my experience, this malady has gone on for months on end- 7 months and still counting. In all this time, I fail to receive a one-paged document, the Letter of Execution. It is unbelievable that an office that deals with such critical matters can go on for so long without a remedy to its system failure.
1 reviews | Active since Oct 2011
Unending system fail-Master of the Supreme Court Jhb
I cannot receive the help I need because most of the time ‘the system is slow or it is non-functional’. In my experience, this malady has gone on for months on end- 7 months and still counting. In all this time, I fail to receive a one-paged document, the Letter of Execution. It is unbelievable that an office that deals with such critical matters can go on for so long without a remedy to its system failure.
1 reviews | Active since Apr 2014
Master’s Office Marshalltown – Lost file, endless delays, and unacceptable treatment
I am lodging this complaint after months of frustration trying to resolve a simple estate amendment at the Master’s Office in Marshalltown, Johannesburg. After my mother passed away, I had to take over as the responsible person for my late father’s estate. Since December 2025, I have made multiple trips to this office, only to be turned away repeatedly. I was first told amendments were closed and to return in January 2026. When I did, I was again told to come back the following week. On my next visit, I was informed that my father’s file is not even on the system and has to be manually located, along with many other files reportedly “lost” dating back to 2014. I was promised feedback within a week. After two weeks with no response, I had to follow up myself before any progress was made. On 18 March 2026, while I was finally being assisted by an official, a fire drill was activated and everyone had to evacuate. After the drill, I returned to continue the process. While I was already seated and being assisted, a security guard stormed in and aggressively instructed me to leave the office until all staff had returned. This was not only unprofessional but directly prevented me from completing an active administrative process. The overall experience at this office is deeply concerning: - Members of the public are made to wait outside in the street in the mornings - No access to basic facilities like toilets while waiting - Long delays just to receive a ticket number - Hours of waiting before any assistance is provided - No proper parking, creating additional risk and inconvenience - Repeated disruption to my work, requiring time off just to attempt basic service This level of service is unacceptable. Citizens dealing with deceased estates—already a difficult and sensitive process—are being treated in a manner that is disrespectful and degrading. I will also be escalating this matter further. I expect accountability and improvement in how members of the public are treated at this office.
1 reviews | Active since Apr 2014
Master’s Office Marshalltown – Lost file, endless delays, and unacceptable treatment
I am lodging this complaint after months of frustration trying to resolve a simple estate amendment at the Master’s Office in Marshalltown, Johannesburg. After my mother passed away, I had to take over as the responsible person for my late father’s estate. Since December 2025, I have made multiple trips to this office, only to be turned away repeatedly. I was first told amendments were closed and to return in January 2026. When I did, I was again told to come back the following week. On my next visit, I was informed that my father’s file is not even on the system and has to be manually located, along with many other files reportedly “lost” dating back to 2014. I was promised feedback within a week. After two weeks with no response, I had to follow up myself before any progress was made. On 18 March 2026, while I was finally being assisted by an official, a fire drill was activated and everyone had to evacuate. After the drill, I returned to continue the process. While I was already seated and being assisted, a security guard stormed in and aggressively instructed me to leave the office until all staff had returned. This was not only unprofessional but directly prevented me from completing an active administrative process. The overall experience at this office is deeply concerning: - Members of the public are made to wait outside in the street in the mornings - No access to basic facilities like toilets while waiting - Long delays just to receive a ticket number - Hours of waiting before any assistance is provided - No proper parking, creating additional risk and inconvenience - Repeated disruption to my work, requiring time off just to attempt basic service This level of service is unacceptable. Citizens dealing with deceased estates—already a difficult and sensitive process—are being treated in a manner that is disrespectful and degrading. I will also be escalating this matter further. I expect accountability and improvement in how members of the public are treated at this office.
1 reviews | Active since Mar 2026
Bad service from the guardian fund.
I submitted my claim on the 4th of November 2025 and they kept quiet until January 2026, where I had wrote multiple emails asking for feedback. They later responded and told me some documents were missing I went there and they sent me to the PMB GEPF office,when all that was done they ignored my emails again and today I called submitted my information and they dropped the phone call.
1 reviews | Active since Mar 2026
Bad service from the guardian fund.
I submitted my claim on the 4th of November 2025 and they kept quiet until January 2026, where I had wrote multiple emails asking for feedback. They later responded and told me some documents were missing I went there and they sent me to the PMB GEPF office,when all that was done they ignored my emails again and today I called submitted my information and they dropped the phone call.
1 reviews | Active since Feb 2026
I made an applicatio...
I made an application last year in November for guardian funds at Master they keep on telling me they are still waiting for outstanding when calling the number I was given it just rang no answer
1 reviews | Active since Nov 2024
Domestic violence na threats
Hello Peter we have a problem of protection order court is been a month my daughter in law asking for protection order of domestic violence an family threats but germiston court doesn't take any action please help,an this people are dangerous even one of uncle got guns
1 reviews | Active since Nov 2024
Domestic violence na threats
Hello Peter we have a problem of protection order court is been a month my daughter in law asking for protection order of domestic violence an family threats but germiston court doesn't take any action please help,an this people are dangerous even one of uncle got guns