Mackro
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Mackro
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Oct '25 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Xolane N
1 reviews | Active since Mar 2020
10 Jul 2026, 15:44
Defective Defy Washing Machine – Cracked and Not Working After Only 7 Months
I am extremely disappointed with both Makro and Defy regarding a Defy washing machine that I purchased from Makro for approximately R7,000. After only 7 months of normal household use, the washing machine stopped working. When I inspected it, I discovered that part of the machine is cracked, which is completely unacceptable for a product of this quality and price. I bought a Defy appliance because I believed it was a durable and trusted brand. I never expected a R7,000 washing machine to fail within 7 months and develop a crack under normal use. This has caused my family significant inconvenience, and I expect both Makro, as the retailer, and Defy, as the manufacturer, to take responsibility. I request an urgent inspection and a fair resolution by repairing the machine, replacing it, or providing another appropriate remedy in accordance with the warranty and the Consumer Protection Act. I hope this complaint is treated with the urgency it deserves. I expect both Makro and Defy to stand behind the products they sell and restore my confidence through prompt and professional customer service.
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Xolane N
1 reviews | Active since Mar 2020
10 Jul 2026, 15:44
Defective Defy Washing Machine – Cracked and Not Working After Only 7 Months
I am extremely disappointed with both Makro and Defy regarding a Defy washing machine that I purchased from Makro for approximately R7,000. After only 7 months of normal household use, the washing machine stopped working. When I inspected it, I discovered that part of the machine is cracked, which is completely unacceptable for a product of this quality and price. I bought a Defy appliance because I believed it was a durable and trusted brand. I never expected a R7,000 washing machine to fail within 7 months and develop a crack under normal use. This has caused my family significant inconvenience, and I expect both Makro, as the retailer, and Defy, as the manufacturer, to take responsibility. I request an urgent inspection and a fair resolution by repairing the machine, replacing it, or providing another appropriate remedy in accordance with the warranty and the Consumer Protection Act. I hope this complaint is treated with the urgency it deserves. I expect both Makro and Defy to stand behind the products they sell and restore my confidence through prompt and professional customer service.
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Leighanne G
1 reviews | Active since Apr 2024
3 Jun 2026, 13:34
Worst customer service
Returns Department that doesn't do returns. I logged a return and refund with Mackro on the 16th May 2026. I received notification on the 25th that my item was received for assessment. Still waiting for my refund. Imagine creating a whole department to make the returns and repair process smooth only to have the same department **** the clients off even more and make this a frustrating experience. All I want is a refund on your faulty goods. I have since purchased the same item somewhere else and it works. Can I have my money back.
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Leighanne G
1 reviews | Active since Apr 2024
3 Jun 2026, 13:34
Worst customer service
Returns Department that doesn't do returns. I logged a return and refund with Mackro on the 16th May 2026. I received notification on the 25th that my item was received for assessment. Still waiting for my refund. Imagine creating a whole department to make the returns and repair process smooth only to have the same department **** the clients off even more and make this a frustrating experience. All I want is a refund on your faulty goods. I have since purchased the same item somewhere else and it works. Can I have my money back.
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Boitumelo B
1 reviews | Active since Oct 2017
23 Feb 2026, 11:02
No Feedback on Logged Repair – Fridge Still Faulty
HelloPeter Team, I am lodging a complaint regarding the poor service I have received from Makro and Defy. Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to. To date, I have received no feedback whatsoever. I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating. The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience. I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently: Provide feedback on the logged call Arrange a technician as a matter of urgency Advise on compensation for spoiled food if applicable Please treat this as urgent. Kind regards, Boitumelo Mohlasedi *** previous ***
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Boitumelo B
1 reviews | Active since Oct 2017
23 Feb 2026, 11:02
No Feedback on Logged Repair – Fridge Still Faulty
HelloPeter Team, I am lodging a complaint regarding the poor service I have received from Makro and Defy. Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to. To date, I have received no feedback whatsoever. I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating. The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience. I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently: Provide feedback on the logged call Arrange a technician as a matter of urgency Advise on compensation for spoiled food if applicable Please treat this as urgent. Kind regards, Boitumelo Mohlasedi *** previous ***
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CLAYSTON P
1 reviews | Active since Nov 2025
5 Dec 2025, 20:55
TCL 65 TV
Their warranty policy is a *****/lie or I do not know how to put it/I bought 65TCL tv used it one year and it just went off. I took it back, they told me i should keep it they will send someone to come fix/check it, it's been 2 weeks now. I called back suddendly they no longer pick my call up!
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CLAYSTON P
1 reviews | Active since Nov 2025
5 Dec 2025, 20:55
TCL 65 TV
Their warranty policy is a *****/lie or I do not know how to put it/I bought 65TCL tv used it one year and it just went off. I took it back, they told me i should keep it they will send someone to come fix/check it, it's been 2 weeks now. I called back suddendly they no longer pick my call up!
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