No Feedback on Logged Repair – Fridge Still Faulty

HelloPeter Team,

I am lodging a complaint regarding the poor service I have received from Makro and Defy.

Makro and Defy previously came out to repair my fridge and replaced the motherboard. Unfortunately, after a few weeks the same issue occurred again. I contacted Makro Wonderboom on 29 January 2026 and spoke to Jane, requesting that they log another call with Defy. I provided my previous reference number as well as my Makro card number, and I was assured the matter would be attended to.

To date, I have received no feedback whatsoever.

I have also been trying repeatedly to call Jane at Makro Wonderboom for an update; however, my calls are being disconnected, which is extremely frustrating.

The situation has now worsened — we woke up to find the fridge side warm and everything in the freezer defrosted, resulting in food spoilage and major inconvenience.

I am extremely disappointed with the lack of communication and urgency in resolving this matter. I request that Makro and Defy urgently:

Provide feedback on the logged call

Arrange a technician as a matter of urgency

Advise on compensation for spoiled food if applicable

Please treat this as urgent.

Kind regards, Boitumelo Mohlasedi *** previous ***