Worst customer service

Returns Department that doesn't do returns. I logged a return and refund with Mackro on the 16th May 2026. I received notification on the 25th that my item was received for assessment. Still waiting for my refund. Imagine creating a whole department to make the returns and repair process smooth only to have the same department **** the clients off even more and make this a frustrating experience. All I want is a refund on your faulty goods. I have since purchased the same item somewhere else and it works. Can I have my money back.