Mack Office & Home
Unclaimed Business
|1.8|5 Reviews (last 12 months)|This business does not respond to reviews
Mack Office & Home
Unclaimed Business
|1.8
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.8|5 Reviews
Jun '26 - Sep '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sharlene M
1 reviews | Active since Sept 2026
12 Sept 2026, 10:21
Buy From Mack Office and Home
I love the couches i got from Mack office and Home. They did delay by 2 days but i absolutely love my couches, The fabric choice is great and comfyness is exactly what i was looking for.
Helpful (0)
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Sharlene M
1 reviews | Active since Sept 2026
12 Sept 2026, 10:21
Buy From Mack Office and Home
I love the couches i got from Mack office and Home. They did delay by 2 days but i absolutely love my couches, The fabric choice is great and comfyness is exactly what i was looking for.
0
Replies (0)BN
Bulisa N
1 reviews | Active since Jan 2023
25 Aug 2026, 15:39
Don’t do business with MACK OFFICE and HOME
If you had a zero or minus, that is what this company deserves. Advice: don’t buy or upholster your furniture from them. The workmanship: shoddy, in fact your furniture will be out of shape when they ultimately return it. They give you timelines: they don’t honor them They use cheap material. My couch has 2-shades of grey. They lie. They ignore you. Much as they are on Leroy Merlin and Makro, this business is *****. I am struggling to get a refund for the couch they returned with substandard quality.
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Bulisa N
1 reviews | Active since Jan 2023
25 Aug 2026, 15:39
Don’t do business with MACK OFFICE and HOME
If you had a zero or minus, that is what this company deserves. Advice: don’t buy or upholster your furniture from them. The workmanship: shoddy, in fact your furniture will be out of shape when they ultimately return it. They give you timelines: they don’t honor them They use cheap material. My couch has 2-shades of grey. They lie. They ignore you. Much as they are on Leroy Merlin and Makro, this business is *****. I am struggling to get a refund for the couch they returned with substandard quality.
0
Replies (0)BN
Bulisa N
1 reviews | Active since Jan 2023
31 Jul 2026, 10:08
DO NOT BUY OR GET UPHOLSTERY SERVICES FROM MACK OFFICE AND HOME.
I found this supplier on your the Leroy Merlin platform, and they would be trustworthy as Leroy Merlin itself. That was my mistake. Their reviews that I had to review when Mohammed began giving me a run around point to a person who bullies, specifically, female customers. He is unreliable, overpromises and under-delivers, ignores your inquiries, undertakes to deliver as promised, fails and does not communicate until prompted over and over. He is chilled, yet he has your prized possession with him, and has not done what he said he would do. I contacted this Mohammed early in July. He agreed to reupholster my couch and told me it takes 12 days. I paid and his driver picked up the couch on July 3. On day 12, I had to enquire what time he will arrive, and only then I was told, he is behind schedule, he will deliver 3 days later. One understands stuff happens, so I did not make a big deal about this. On July 24, upon following up with him I learned they are still busy and he promises to deliver personally on July 25. He did not, and radio silence - no communication. I followed up again with him, he told me, no it will take another couple of days, he will call me to explain. No call, no definite date of completion and no delivery. This means he **** on July 24, when he said he will deliver personally the next day. I then wrote to him an email and WhatsApp text that I want my couch back by July 30 at 16:00, as I have to leave my home for an evening commitment. No delivery. No communication. I do not know whether my couch is still there or it has been sold. He is so laid back, as if he is doing you a favour, yet he has been paid in full. I have reported this to Leroy Merlin, they responded to say they will investigate and update me. I have never had such issues with Leroy Merlin before. I still don’t have my couch. I don’t know whether to involve the police at this point or what do. My advice: Do not buy anything from Mack Office and Home. My reference # is MOH0043, to confirm the legitimacy. It is Day 20, I still don’t have my couch.
Helpful (0)
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Bulisa N
1 reviews | Active since Jan 2023
31 Jul 2026, 10:08
DO NOT BUY OR GET UPHOLSTERY SERVICES FROM MACK OFFICE AND HOME.
I found this supplier on your the Leroy Merlin platform, and they would be trustworthy as Leroy Merlin itself. That was my mistake. Their reviews that I had to review when Mohammed began giving me a run around point to a person who bullies, specifically, female customers. He is unreliable, overpromises and under-delivers, ignores your inquiries, undertakes to deliver as promised, fails and does not communicate until prompted over and over. He is chilled, yet he has your prized possession with him, and has not done what he said he would do. I contacted this Mohammed early in July. He agreed to reupholster my couch and told me it takes 12 days. I paid and his driver picked up the couch on July 3. On day 12, I had to enquire what time he will arrive, and only then I was told, he is behind schedule, he will deliver 3 days later. One understands stuff happens, so I did not make a big deal about this. On July 24, upon following up with him I learned they are still busy and he promises to deliver personally on July 25. He did not, and radio silence - no communication. I followed up again with him, he told me, no it will take another couple of days, he will call me to explain. No call, no definite date of completion and no delivery. This means he **** on July 24, when he said he will deliver personally the next day. I then wrote to him an email and WhatsApp text that I want my couch back by July 30 at 16:00, as I have to leave my home for an evening commitment. No delivery. No communication. I do not know whether my couch is still there or it has been sold. He is so laid back, as if he is doing you a favour, yet he has been paid in full. I have reported this to Leroy Merlin, they responded to say they will investigate and update me. I have never had such issues with Leroy Merlin before. I still don’t have my couch. I don’t know whether to involve the police at this point or what do. My advice: Do not buy anything from Mack Office and Home. My reference # is MOH0043, to confirm the legitimacy. It is Day 20, I still don’t have my couch.
0
Replies (0)CT
Carle T
1 reviews | Active since Jul 2024
29 Jun 2026, 16:56
Paid and no delivery or email answers
This is the worst service. I ordered and payed for a Lshape modular set on 28 May 2026. I enquired about delivery on 23 June 2026 and was informed that they have a manufacturing issue, but delivery will be on 29 June 2026. I was also informed that a manager will phone me. Today is 29 June 2026 and still no delivery and nobody is responding to my emails. Is this a ****? Why are they not responding to emails?
Helpful (0)
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Carle T
1 reviews | Active since Jul 2024
29 Jun 2026, 16:56
Paid and no delivery or email answers
This is the worst service. I ordered and payed for a Lshape modular set on 28 May 2026. I enquired about delivery on 23 June 2026 and was informed that they have a manufacturing issue, but delivery will be on 29 June 2026. I was also informed that a manager will phone me. Today is 29 June 2026 and still no delivery and nobody is responding to my emails. Is this a ****? Why are they not responding to emails?
0
Replies (0)CS
Claire S
1 reviews | Active since Jun 2026
3 Jun 2026, 11:07
Mack Office and Home - A ****
I placed an order for two occasional chairs on the 10th of April. Advised a 10 to 15 day turnaround time. Contacted on 22 April - told that my order would be ready next week for delivery. Heard nothing. Contacted them on 11 May told my order was ready they were waiting for the courier to come collect. Contacted them on 18 May - told that the shipping had been booked and that it should be picked up today or tomorrow. Contacted on 20 May and told that they were waiting for the courier to collect. I then proceed to arrange my own courier to collect the armchairs. When the courier arrived to collect the armchairs on Friday 22.05.2026 they were covered in cling wrap and the couriers were not prepared to take them as they would be damaged. Since Friday 22.05.20026 I have made several requests that the armchairs get wrapped in a better wrapping so that the couriers may collect. Phone calls go unanswered, whats app msg get left unread. When I do get through to any person I get responses such as Huh? What? and they hang up. 26 May 2025 I managed to speak to an owner or manager. Once he heard the above, he agreed the service was unacceptable and would contact me later in the day to confirm that the armchairs have been wrapped correctly and to arrange collection. I am still waiting for his call. I have sent emails and msgs with no response. I was contacted on Tuesday 26 May after posting on social media to be told they would process a refund. To date I have received no proof of that refund. It is now 7 days after being advised that a refund would be processed. No refund received. Mack Office and Home are also suppliers to Leroy Merlin and Makro
Helpful (0)
|Replies (0)CS
Claire S
1 reviews | Active since Jun 2026
3 Jun 2026, 11:07
Mack Office and Home - A ****
I placed an order for two occasional chairs on the 10th of April. Advised a 10 to 15 day turnaround time. Contacted on 22 April - told that my order would be ready next week for delivery. Heard nothing. Contacted them on 11 May told my order was ready they were waiting for the courier to come collect. Contacted them on 18 May - told that the shipping had been booked and that it should be picked up today or tomorrow. Contacted on 20 May and told that they were waiting for the courier to collect. I then proceed to arrange my own courier to collect the armchairs. When the courier arrived to collect the armchairs on Friday 22.05.2026 they were covered in cling wrap and the couriers were not prepared to take them as they would be damaged. Since Friday 22.05.20026 I have made several requests that the armchairs get wrapped in a better wrapping so that the couriers may collect. Phone calls go unanswered, whats app msg get left unread. When I do get through to any person I get responses such as Huh? What? and they hang up. 26 May 2025 I managed to speak to an owner or manager. Once he heard the above, he agreed the service was unacceptable and would contact me later in the day to confirm that the armchairs have been wrapped correctly and to arrange collection. I am still waiting for his call. I have sent emails and msgs with no response. I was contacted on Tuesday 26 May after posting on social media to be told they would process a refund. To date I have received no proof of that refund. It is now 7 days after being advised that a refund would be processed. No refund received. Mack Office and Home are also suppliers to Leroy Merlin and Makro
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Replies (0)