Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Luxity is widely praised for warm, knowledgeable in-store service, with named consultants at the V&A Waterfront, Gateway, Sandton and Menlyn Maine branches singled out for personal wish lists, follow-ups and elegant displays. Shoppers value the authentic pre-owned designer selection and the 60 day reservation payment plan. Dissatisfaction centres on the buying and valuation side, including disputed authentication after an accepted offer, an item returned with missing components, refunds converted to store credit, and perceptions of uneven treatment and diluted luxury curation.
TrustIndex
4.7
NPS Score
-34
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Luxity
What do customers say about Luxity?
Based on recent customer reviews, Luxity is widely praised for warm, knowledgeable in-store service, with named consultants at the V&A Waterfront, Gateway, Sandton and Menlyn Maine branches singled out for personal wish lists, follow-ups and elegant displays. Shoppers value the authentic pre-owned designer selection and the 60 day reservation payment plan. Dissatisfaction centres on the buying and valuation side, including disputed authentication after an accepted offer, an item returned with missing components, refunds converted to store credit, and perceptions of uneven treatment and diluted luxury curation.
Is Luxity trustworthy?
Luxity has a TrustIndex of 4.7 out of 10 on Hellopeter, based on 19 reviews in the last 12 months. They reply to 17% of negative reviews, typically within 17 hours 40 min. Hellopeter has tracked Luxity across 141 total reviews. How is the TrustIndex calculated? →
Recent reviews (19)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2022
My shopping experience at Luxity has been amazing
My shopping experience at Luxity has been amazing. The sales assistants never forget my style and always send items related to my interests. Mbasa is very welcoming every time i visit the Menlyn Maine branch.
1 reviews | Active since Dec 2022
My shopping experience at Luxity has been amazing
My shopping experience at Luxity has been amazing. The sales assistants never forget my style and always send items related to my interests. Mbasa is very welcoming every time i visit the Menlyn Maine branch.
1 reviews | Active since Mar 2009
Sadly lacking
This company presents itself as a reseller of luxury goods, yet what it actually offers feels like the lowest common denominator of the market dressed up with a luxury label. More concerning is the apparent inability to recognise authenticity. A genuine piece of vintage Hermès porcelain was not identified as such—raising serious questions about the level of expertise behind the business and the credibility of its claims. There is a clear disconnect between the image being sold and the reality of the products on offer. Rather than a curated selection reflecting discernment or an understanding of true luxury, the range leans heavily toward mass-appeal, uninspired brands that cater to the broadest—and least discerning—end of the market. It’s not about quality; it’s about taste and positioning. And on that front, this business misses the mark entirely. What’s presented as “luxury” comes across instead as a diluted, generic interpretation designed to appeal to volume rather than any meaningful standard. For anyone expecting a refined, carefully selected offering, this will be a disappointment. It feels less like a luxury reseller and more like a marketplace built on the illusion of exclusivity.
1 reviews | Active since Mar 2009
Sadly lacking
This company presents itself as a reseller of luxury goods, yet what it actually offers feels like the lowest common denominator of the market dressed up with a luxury label. More concerning is the apparent inability to recognise authenticity. A genuine piece of vintage Hermès porcelain was not identified as such—raising serious questions about the level of expertise behind the business and the credibility of its claims. There is a clear disconnect between the image being sold and the reality of the products on offer. Rather than a curated selection reflecting discernment or an understanding of true luxury, the range leans heavily toward mass-appeal, uninspired brands that cater to the broadest—and least discerning—end of the market. It’s not about quality; it’s about taste and positioning. And on that front, this business misses the mark entirely. What’s presented as “luxury” comes across instead as a diluted, generic interpretation designed to appeal to volume rather than any meaningful standard. For anyone expecting a refined, carefully selected offering, this will be a disappointment. It feels less like a luxury reseller and more like a marketplace built on the illusion of exclusivity.
1 reviews | Active since Feb 2024
Exterior damage on Dior watch
I am writing to formally raise a complaint regarding the handling of my yellow Dior watch, including its additional extensions, which were submitted to Luxity at Menlyn Main for valuation. At the time of submission, photographs of the watch were taken, and I was expressly informed by their sales representative that the item would be secure and covered under their all-risk insurance while in their custody. The watch was subsequently sent to a third-party evaluator in Sandton for authentication. Following this process, I received a written cash offer from Luxity, which I formally accepted. Only after my acceptance was I informed that the watch would need to be returned to the third-party evaluator. Thereafter, I received communication from their Head Buyer disputing the authentication, despite the prior offer having been made and accepted. Upon return of the watch to me, I immediately observed that several exterior mother-of-pearl components and small diamonds appeared to be missing. In addition, the extra extensions that were originally submitted with the watch were no longer included. These concerns were reported in writing to their Manager at the time of collection. Despite this, subsequent correspondence from Luxity has indicated that the company does not accept responsibility for the condition in which the watch was returned to me. I was instead advised to obtain repair quotations, after which the matter would be “considered.” I have since consulted two independent repair centres, both of which provided verbal estimates in the range of R500–R800. I was advised that a formal written quotation would require the watch to be booked in for a detailed assessment. Given that the watch was in their custody, and based on the assurances provided regarding its safety and insurance coverage, I find it unacceptable that it has been returned in a materially altered condition and that accountability has not been acknowledged. I request that this matter be addressed as a priority. Specifically, I expect a clear resolution regarding responsibility for the missing components and associated repair costs, as well as the missing extensions. I trust that Luxity will treat this matter with the seriousness it warrants and provide a prompt and fair resolution. Before and after pictures are available.
1 reviews | Active since Feb 2024
Exterior damage on Dior watch
I am writing to formally raise a complaint regarding the handling of my yellow Dior watch, including its additional extensions, which were submitted to Luxity at Menlyn Main for valuation. At the time of submission, photographs of the watch were taken, and I was expressly informed by their sales representative that the item would be secure and covered under their all-risk insurance while in their custody. The watch was subsequently sent to a third-party evaluator in Sandton for authentication. Following this process, I received a written cash offer from Luxity, which I formally accepted. Only after my acceptance was I informed that the watch would need to be returned to the third-party evaluator. Thereafter, I received communication from their Head Buyer disputing the authentication, despite the prior offer having been made and accepted. Upon return of the watch to me, I immediately observed that several exterior mother-of-pearl components and small diamonds appeared to be missing. In addition, the extra extensions that were originally submitted with the watch were no longer included. These concerns were reported in writing to their Manager at the time of collection. Despite this, subsequent correspondence from Luxity has indicated that the company does not accept responsibility for the condition in which the watch was returned to me. I was instead advised to obtain repair quotations, after which the matter would be “considered.” I have since consulted two independent repair centres, both of which provided verbal estimates in the range of R500–R800. I was advised that a formal written quotation would require the watch to be booked in for a detailed assessment. Given that the watch was in their custody, and based on the assurances provided regarding its safety and insurance coverage, I find it unacceptable that it has been returned in a materially altered condition and that accountability has not been acknowledged. I request that this matter be addressed as a priority. Specifically, I expect a clear resolution regarding responsibility for the missing components and associated repair costs, as well as the missing extensions. I trust that Luxity will treat this matter with the seriousness it warrants and provide a prompt and fair resolution. Before and after pictures are available.
1 reviews | Active since Dec 2021
Luxity Gateway -Low hospitality
Low hospitality It’s as if they grade you as you enter their shop, to gauge what type of service you should receive .Sales personals showed little to no interest. I’ll proceed with the Capetown branch thank you very much .
1 reviews | Active since Dec 2021
Luxity Gateway -Low hospitality
Low hospitality It’s as if they grade you as you enter their shop, to gauge what type of service you should receive .Sales personals showed little to no interest. I’ll proceed with the Capetown branch thank you very much .
1 reviews | Active since May 2023
Bag peeling
Spent R27k buying a LOUIS VUITTON PRE-OWNED 2018 Macassar Josh backpack 20 days later the
1 reviews | Active since May 2023
Bag peeling
Spent R27k buying a LOUIS VUITTON PRE-OWNED 2018 Macassar Josh backpack 20 days later the
1 reviews | Active since Jun 2013
Luxity Sandton
I bought a Ferragamo belt from their Sandton store on WhatsApp for R5000, but it was too small. I asked them to keep checking for me and mentioned that I need sneakers in size 9. For the past few months, I have been trying to find an item to purchase, but I haven't had any luck. I requested a refund so that I could buy from another store, but I was informed that the refund is now in the form of credit, as if I have an account with them. I bought so many items from Luxity, and I am getting this kind of treatment with my hard-earned money. #BlackFriday
1 reviews | Active since Jun 2013
Luxity Sandton
I bought a Ferragamo belt from their Sandton store on WhatsApp for R5000, but it was too small. I asked them to keep checking for me and mentioned that I need sneakers in size 9. For the past few months, I have been trying to find an item to purchase, but I haven't had any luck. I requested a refund so that I could buy from another store, but I was informed that the refund is now in the form of credit, as if I have an account with them. I bought so many items from Luxity, and I am getting this kind of treatment with my hard-earned money. #BlackFriday
1 reviews | Active since Oct 2025
The personnel at Luxity Gateway has a friendly and welcoming attitude
The personnel at Luxity Gateway has a friendly and welcoming attitude. They advertise their merchandise so well. I had thought that when one member left for Luxity - Sandton I will not have the same exposure and experience. But it has become even better than before. The merchandise is well displayed and the pricing is affordable because of the sixty day payment plan. I pride myself with the items I get from Luxity-Gateway.
1 reviews | Active since Oct 2025
The personnel at Luxity Gateway has a friendly and welcoming attitude
The personnel at Luxity Gateway has a friendly and welcoming attitude. They advertise their merchandise so well. I had thought that when one member left for Luxity - Sandton I will not have the same exposure and experience. But it has become even better than before. The merchandise is well displayed and the pricing is affordable because of the sixty day payment plan. I pride myself with the items I get from Luxity-Gateway.
1 reviews | Active since May 2021
Miscommunication from Luxity
I took my rado watches to the sandton branch. They made a reasonable offer and aftr asking numerous times is this will be sold they confirmed YES... Today I get an email from them stating my watches is ready for collection which was very confusing and the only reason stipulated was "condition" they are not in a bad condition at all maybe just a few scratches on the black one. I wont deal with them again. Drove all the way to sandton to drop them off to receive this message a few days later.
1 reviews | Active since May 2021
Miscommunication from Luxity
I took my rado watches to the sandton branch. They made a reasonable offer and aftr asking numerous times is this will be sold they confirmed YES... Today I get an email from them stating my watches is ready for collection which was very confusing and the only reason stipulated was "condition" they are not in a bad condition at all maybe just a few scratches on the black one. I wont deal with them again. Drove all the way to sandton to drop them off to receive this message a few days later.