Luna Groups Inc
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Luna Groups Inc
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
May '26 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Maggie M
1 reviews | Active since Jul 2025
9 Sept 2026, 17:13
Horrible Horrible service!!!!!!
Horrible Service, the worst I have ever experienced, they charge you one fee and the next day you get an invoice with a different fee because you forgot to mention a painting… The coordination lady is very rude and stops communicating once they have collected your belongs… she hung the call on me when I called to discuss why I had to pay additional charges to get the guys to help me up with my furniture…. Which was already included in the invoice…. Very rude lady that Kimberly…. I wish nothing good for her and that company
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Maggie M
1 reviews | Active since Jul 2025
9 Sept 2026, 17:13
Horrible Horrible service!!!!!!
Horrible Service, the worst I have ever experienced, they charge you one fee and the next day you get an invoice with a different fee because you forgot to mention a painting… The coordination lady is very rude and stops communicating once they have collected your belongs… she hung the call on me when I called to discuss why I had to pay additional charges to get the guys to help me up with my furniture…. Which was already included in the invoice…. Very rude lady that Kimberly…. I wish nothing good for her and that company
0
Replies (0)JT
Justin T
1 reviews | Active since May 2026
8 May 2026, 14:12
Disgusting service
Absolutely disgraceful service from Luna Group Inc. This has been one of the worst and most stressful experiences my family has ever dealt with. Our household was collected in Johannesburg on 30 April 2026 for a move to Durban. Delivery was promised for 1 May, then changed to 2 May, then 4 May, then 5 May, followed by endless excuses, lies, and conflicting stories from staff members who clearly had no idea what was going on. Every single day we were given false promises and misleading delivery times. At one point we were even told our delivery was being delayed because they wanted to fill another trailer first. Imagine paying a company to move your entire life across provinces only to discover your belongings are being held back for their own convenience and profit. For over a week my family was left without basic household necessities while Luna Group Inc continuously **** about when the truck would arrive. The most disgusting part of this entire situation is that my 67-year-old mother was left without bedding and had to sleep on cold tiles because ALL of our belongings were sitting on their truck while we were being misled daily. No accountability. No honesty. No communication. No professionalism. The truck only finally arrived at approximately 7:00 AM on 8 May 2026 — nearly a full week after the original agreed delivery date. The emotional stress, inconvenience, frustration, and hardship caused by this company has been unbelievable. If you are considering using Luna Group Inc, be extremely careful. Once they have your belongings, it seems the promises stop and the excuses begin. I will be escalating this matter everywhere possible, including consumer protection channels and every public review platform available. Avoid this company at all costs.
Helpful (0)
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Justin T
1 reviews | Active since May 2026
8 May 2026, 14:12
Disgusting service
Absolutely disgraceful service from Luna Group Inc. This has been one of the worst and most stressful experiences my family has ever dealt with. Our household was collected in Johannesburg on 30 April 2026 for a move to Durban. Delivery was promised for 1 May, then changed to 2 May, then 4 May, then 5 May, followed by endless excuses, lies, and conflicting stories from staff members who clearly had no idea what was going on. Every single day we were given false promises and misleading delivery times. At one point we were even told our delivery was being delayed because they wanted to fill another trailer first. Imagine paying a company to move your entire life across provinces only to discover your belongings are being held back for their own convenience and profit. For over a week my family was left without basic household necessities while Luna Group Inc continuously **** about when the truck would arrive. The most disgusting part of this entire situation is that my 67-year-old mother was left without bedding and had to sleep on cold tiles because ALL of our belongings were sitting on their truck while we were being misled daily. No accountability. No honesty. No communication. No professionalism. The truck only finally arrived at approximately 7:00 AM on 8 May 2026 — nearly a full week after the original agreed delivery date. The emotional stress, inconvenience, frustration, and hardship caused by this company has been unbelievable. If you are considering using Luna Group Inc, be extremely careful. Once they have your belongings, it seems the promises stop and the excuses begin. I will be escalating this matter everywhere possible, including consumer protection channels and every public review platform available. Avoid this company at all costs.
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Replies (0)