Based on recent customer reviews, Loot.co.za earns praise for competitive book pricing and hard-to-find titles, with satisfied shoppers describing top quality goods that are worth the wait. Most feedback, however, centres on lengthy delivery times, pre-orders and stock that never arrive, and orders only flagged as unavailable once customers chase them. Refunds for cancelled or faulty items reportedly stretch across weeks, while the single phone line and email inbox often go unanswered. Courier performance, a dated website and a closed Fourways pop-up shop add further frustration.
TrustIndex
2.6
Â
NPS Score
-72
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Loot.co.za
What do customers say about Loot.co.za?
Based on recent customer reviews, Loot.co.za earns praise for competitive book pricing and hard-to-find titles, with satisfied shoppers describing top quality goods that are worth the wait. Most feedback, however, centres on lengthy delivery times, pre-orders and stock that never arrive, and orders only flagged as unavailable once customers chase them. Refunds for cancelled or faulty items reportedly stretch across weeks, while the single phone line and email inbox often go unanswered. Courier performance, a dated website and a closed Fourways pop-up shop add further frustration.
Is Loot.co.za trustworthy?
Loot.co.za has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. Hellopeter has tracked Loot.co.za across 1,849 total reviews. How is the TrustIndex calculated? →
Recent reviews (22)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2024
R423 not paid give non existing Reference
Please don't buy at Loot.co.za I was ****** with R423 they are refusing to pay it for a product they never had in stock. Reference number doesn't exist *** Disgusting Business who rob and ***** innocent people with their hard earned money. Sies
1 reviews | Active since Nov 2024
R423 not paid give non existing Reference
Please don't buy at Loot.co.za I was ****** with R423 they are refusing to pay it for a product they never had in stock. Reference number doesn't exist *** Disgusting Business who rob and ***** innocent people with their hard earned money. Sies
1 reviews | Active since Feb 2026
Refusing to Pay R423 Robbing Old People for a quick buck
REFUSING TO PAY R423 THEY OWE MY MOM GREAT NEWS TURNED INTO A LIE. SIES. WHY BANK STATEMENTS YOU HAVE THE PROOF, JUST REFUSING TO PAY R423 BACK DUE TO PRODUCT NOT EXISTING. PAY THE R423
1 reviews | Active since Feb 2026
Refusing to Pay R423 Robbing Old People for a quick buck
REFUSING TO PAY R423 THEY OWE MY MOM GREAT NEWS TURNED INTO A LIE. SIES. WHY BANK STATEMENTS YOU HAVE THE PROOF, JUST REFUSING TO PAY R423 BACK DUE TO PRODUCT NOT EXISTING. PAY THE R423
1 reviews | Active since Jul 2025
*** payment still not paid
Purchased dvd *** and blu ray *** Order Number *** they never had the products *** was paid, they are refusing to pay *** until I give proof of my banking details. Last Wednesday they sent a email saying "great news" this matter has now been resolved. The remaining *** has been released and should reflect in your account within 1-3 banking days. It is 4 "banking" days still nothing. Give the *** stop robbing people with their money. Sies
1 reviews | Active since Jul 2025
*** payment still not paid
Purchased dvd *** and blu ray *** Order Number *** they never had the products *** was paid, they are refusing to pay *** until I give proof of my banking details. Last Wednesday they sent a email saying "great news" this matter has now been resolved. The remaining *** has been released and should reflect in your account within 1-3 banking days. It is 4 "banking" days still nothing. Give the *** stop robbing people with their money. Sies
1 reviews | Active since Nov 2024
****** WITH ***
Horrible Terrible Experience been buying from Loot.co.za for 8 years. I purchased products 1 dvd 1 blu ray *** and *** they never came back to me for 4 months I had to follow up when I final did I must send ridiculous statement with my personal information my transaction for them to view due to ridiculously confirming my name address and banking details. *** was paid back into my account, I demand that *** it isn't customers problems if Loot.co.za doesn't have the products in stock but take customers money willing then refuse to refund it back! Sies a disgusting *****ed business, robbing customers for CLUELESS staff asking for Personal information digging in customers personal lives because they refuse to refund customers due to their lack of stock availability 🫤 i want that ***
1 reviews | Active since Nov 2024
****** WITH ***
Horrible Terrible Experience been buying from Loot.co.za for 8 years. I purchased products 1 dvd 1 blu ray *** and *** they never came back to me for 4 months I had to follow up when I final did I must send ridiculous statement with my personal information my transaction for them to view due to ridiculously confirming my name address and banking details. *** was paid back into my account, I demand that *** it isn't customers problems if Loot.co.za doesn't have the products in stock but take customers money willing then refuse to refund it back! Sies a disgusting *****ed business, robbing customers for CLUELESS staff asking for Personal information digging in customers personal lives because they refuse to refund customers due to their lack of stock availability 🫤 i want that ***
1 reviews | Active since Sept 2022
Order BCHS-440-BA60
Order BCHS-440-BA60 refers. This order was placed in June 2026, eta 10 August 2026. When due date passed, I enquired about the delay only to be informed that their supplier has a stock issue and they then ordered from another supplier with ETA 17 September 2026. I followed up today, 14 September 2026 and again with no communication from their side being told that the second supplier also has a stock issue and that the ETA has now moved to 02 November 2026. Just how does it take almost 6 months to fulfill n order and the worst is the lack of communication - unless I initiate it, I will not get any feedback from Loot. Never ever again, this is not a reputable company to deal with
1 reviews | Active since Sept 2022
Order BCHS-440-BA60
Order BCHS-440-BA60 refers. This order was placed in June 2026, eta 10 August 2026. When due date passed, I enquired about the delay only to be informed that their supplier has a stock issue and they then ordered from another supplier with ETA 17 September 2026. I followed up today, 14 September 2026 and again with no communication from their side being told that the second supplier also has a stock issue and that the ETA has now moved to 02 November 2026. Just how does it take almost 6 months to fulfill n order and the worst is the lack of communication - unless I initiate it, I will not get any feedback from Loot. Never ever again, this is not a reputable company to deal with
1 reviews | Active since Sept 2026
Stay away from loot.co.za!
I have been ordering from Loot.co.za for several years and, until recently, I had never experienced any problems with their service. Unfortunately, my recent experience has been extremely disappointing. Their website has been experiencing frequent technical problems, and an order I placed several months ago was delayed. While delays can occasionally happen, the real issue is the complete lack of communication since then. I have sent multiple emails over the past few weeks requesting an update, yet I have received no response whatsoever. This level of customer service is extremely poor and falls far short of what I would expect from an established online retailer. A delay is understandable; failing to communicate with a paying customer for weeks is not. Based on my recent experience, I would recommend that anyone looking to shop online consider alternatives such as Takealot.com or Amazon.co.za. Unfortunately, after being a loyal Loot customer for several years, I will now be taking my business elsewhere.
1 reviews | Active since Sept 2026
Stay away from loot.co.za!
I have been ordering from Loot.co.za for several years and, until recently, I had never experienced any problems with their service. Unfortunately, my recent experience has been extremely disappointing. Their website has been experiencing frequent technical problems, and an order I placed several months ago was delayed. While delays can occasionally happen, the real issue is the complete lack of communication since then. I have sent multiple emails over the past few weeks requesting an update, yet I have received no response whatsoever. This level of customer service is extremely poor and falls far short of what I would expect from an established online retailer. A delay is understandable; failing to communicate with a paying customer for weeks is not. Based on my recent experience, I would recommend that anyone looking to shop online consider alternatives such as Takealot.com or Amazon.co.za. Unfortunately, after being a loyal Loot customer for several years, I will now be taking my business elsewhere.