Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Linteg Fibre (Pty) Ltd is described by customers as an operator where extended outages, unanswered phones and rapid account suspensions dominate the experience. A recurring theme is paying a full month while receiving days or weeks of downtime. Isolated praise exists for individual agents who escalate faults, but customers consistently report that resolution depends entirely on their own persistence.
Top Strengths:
- •Customer Service & Support Quality: Named agents such as Clint, Pitso and Providence earn genuine praise for empathy, escalation and follow-through. These moments stand out sharply because customers otherwise describe rude, dismissive first line support that provides no solution.
TrustIndex
1.7
NPS Score
-91
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Linteg Fibre (Pty) Ltd
What do customers say about Linteg Fibre (Pty) Ltd?
Based on recent customer reviews, Linteg Fibre (Pty) Ltd is described by customers as an operator where extended outages, unanswered phones and rapid account suspensions dominate the experience. A recurring theme is paying a full month while receiving days or weeks of downtime. Isolated praise exists for individual agents who escalate faults, but customers consistently report that resolution depends entirely on their own persistence.
What is Linteg Fibre (Pty) Ltd's biggest strength?
Linteg Fibre (Pty) Ltd's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support Quality. Named agents such as Clint, Pitso and Providence earn genuine praise for empathy, escalation and follow-through. These moments stand out sharply because customers otherwise describe rude, dismissive first line support that provides no solution.
What are the most common complaints about Linteg Fibre (Pty) Ltd?
The most common complaint about Linteg Fibre (Pty) Ltd, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Activation & Setup. Customers describe installations completed but never working, month long waits for activation, reinstallation requests after relocation left unresolved, missed technician appointments and technicians who arrive, declare the fault external, then leave.
Is Linteg Fibre (Pty) Ltd trustworthy?
Linteg Fibre (Pty) Ltd has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 65 reviews in the last 12 months. Hellopeter has tracked Linteg Fibre (Pty) Ltd across 1,190 total reviews. How is the TrustIndex calculated? →
Recent reviews (65)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
Connectivity issues
It's been 4 days with no network, I called the linteg fibre spoke to their useless agents that couldn't assist me with anything then they hang up the phone. They are rude and don't assist customers.
1 reviews | Active since Feb 2026
I have just come off a call with one of your agents, Mahlohonolo, and I am extremely disappointed with the
I have just come off a call with one of your agents, Mahlohonolo, and I am extremely disappointed with the manner in which this matter has been handled. I explained to him that, as a direct result of your service not being available, I have now lost an entire day of work. I am expected to meet my professional responsibilities and deadlines, yet I am left without the very service I am paying for. I would therefore like to understand how you expect me to explain this loss of productivity and income to my employer. What makes this particularly frustrating is that when customers fail to make payment on time, your company has no hesitation in sending reminders, *** and SMS notifications. There is clearly an expectation that customers must honour their financial obligations. So I believe it is entirely reasonable to ask: when your company fails to provide the service that I am paying for, what accountability exists on your side? Will I be receiving a discount, credit, or any form of compensation for the period during which I have been unable to use the service? I believe this is a reasonable question, especially given that I have lost an entire working day through no fault of my own. I also specifically requested a callback from a manager, only to be told that the manager was in a meeting. I understand that managers have commitments, but I am now the customer who has been left without a service, without a resolution, and without any meaningful timeframe for when this will be addressed. I need someone to help me understand something very basic: How am I expected to continue working when the service I am paying for is unavailable? The fact that there are no technicians available is an internal operational issue. It should not become the customer's burden to carry. I have paid for a service with the reasonable expectation that it will be available when I need it. When it isn't, I expect more than an apology or an explanation. I expect accountability, communication, and a meaningful resolution. Quite frankly, experiences like this make a customer question why they should continue doing business with your company. Loyalty is built when a company stands behind its customers when things go wrong — not simply when everything is working. I am therefore requesting that this matter be escalated to a manager, that I receive a clear explanation for the service failure, and that you advise me what compensation or credit will be offered for the loss of service and the resulting loss of productivity. I would appreciate a prompt and substantive response rather than another generic apology.
1 reviews | Active since Feb 2026
I have just come off a call with one of your agents, Mahlohonolo, and I am extremely disappointed with the
I have just come off a call with one of your agents, Mahlohonolo, and I am extremely disappointed with the manner in which this matter has been handled. I explained to him that, as a direct result of your service not being available, I have now lost an entire day of work. I am expected to meet my professional responsibilities and deadlines, yet I am left without the very service I am paying for. I would therefore like to understand how you expect me to explain this loss of productivity and income to my employer. What makes this particularly frustrating is that when customers fail to make payment on time, your company has no hesitation in sending reminders, *** and SMS notifications. There is clearly an expectation that customers must honour their financial obligations. So I believe it is entirely reasonable to ask: when your company fails to provide the service that I am paying for, what accountability exists on your side? Will I be receiving a discount, credit, or any form of compensation for the period during which I have been unable to use the service? I believe this is a reasonable question, especially given that I have lost an entire working day through no fault of my own. I also specifically requested a callback from a manager, only to be told that the manager was in a meeting. I understand that managers have commitments, but I am now the customer who has been left without a service, without a resolution, and without any meaningful timeframe for when this will be addressed. I need someone to help me understand something very basic: How am I expected to continue working when the service I am paying for is unavailable? The fact that there are no technicians available is an internal operational issue. It should not become the customer's burden to carry. I have paid for a service with the reasonable expectation that it will be available when I need it. When it isn't, I expect more than an apology or an explanation. I expect accountability, communication, and a meaningful resolution. Quite frankly, experiences like this make a customer question why they should continue doing business with your company. Loyalty is built when a company stands behind its customers when things go wrong — not simply when everything is working. I am therefore requesting that this matter be escalated to a manager, that I receive a clear explanation for the service failure, and that you advise me what compensation or credit will be offered for the loss of service and the resulting loss of productivity. I would appreciate a prompt and substantive response rather than another generic apology.
1 reviews | Active since Aug 2020
Never has internet connection
This fibre company has cost me money because I work online. Days on end without anything happening, would suddenly get no internet connection. Technicians rude, support line is basically non existent. Spent more money on airtime without ever getting assistance. This is by far the worst ISP i have used! By the time support calls you back, they just tell you to switch it on and off as if that would help. I wouldn't recommend this ISP to anyone, especially if you work from home
1 reviews | Active since Aug 2020
Never has internet connection
This fibre company has cost me money because I work online. Days on end without anything happening, would suddenly get no internet connection. Technicians rude, support line is basically non existent. Spent more money on airtime without ever getting assistance. This is by far the worst ISP i have used! By the time support calls you back, they just tell you to switch it on and off as if that would help. I wouldn't recommend this ISP to anyone, especially if you work from home