Outstanding Support from Link Layer During ISP Transition

I recently experienced ongoing issues with WiFi Calling on my MTN SIM while using Web Africa as my ISP. Despite repeated efforts, no resolution was found. Throughout this frustrating process, Link Layer stood out as the only party that consistently supported me.

They spent time troubleshooting the issue thoroughly and even replaced my ONT at no cost, in an effort to rule out all possible causes on their end—something few service providers would do without hesitation.

When I ultimately made the decision to move from Web Africa to Urban Connect, Link Layer went above and beyond to ensure a smooth handover. Their proactive involvement ensured minimal downtime during the switch, and the entire transition was handled with professionalism and efficiency.

In a market where technical support is often subpar, Link Layer genuinely sets the bar. I highly recommend them to anyone looking for a responsive, knowledgeable, and customer-focused connectivity partner.