Internet downtime and no compensation to customers

I received a price increase on my contract and the very next day I have internet issues. I have contacted the Urban X connect team who uses Link Layer as one of their fibre providers. It has been over 17 hours that we have no fibre coverage in our area and all I have been told is that the technicians are working on it. I asked for compensation for the downtime as I pay my subscription fees on time and was told that they do not compensate customers if their service is down. I am so disgruntled with the service of the Link Layer and Urban X. It is truely unfair that customers pay for services that cannot be rendered by the providers and neither are they willing to discount the fee due to this.