Wireless network where? They don't even care! Paying for nothing

Internet hasn't been working for weeks now. I reported it on the 6th of February 2025. Today is the 17th, Wi-Fi still not working. No one is responding to my texts. No technician has come to figure out what the problem is, even after I went to their Malamulele office. If you are thinking of getting wireless network. DO NOT consider these ones! They just do not care