Broken promise of service

I app**** for wireless connection on the 13th of December 2021 after I was referred by someone who is using your service and extremely happy about it. I was under the impression that the wireless connection will be done within 5-7 working days as per your policy. I wrote an email follow up on the 22nd of December 2021 of which the reply came back on the 23rd asking me to provide Account/reference number which I provided. I then received an email informing that the company is busy fixing towers damaged by severe weather, with minimal technicians. Since then, I have been waiting. I made a telephone call last week the 4th of January 2022 and I received a very promising reply that a technician has already been assigned to do the connection and I should expect the connection same day the 4th or the following day the 5th of January 2022. No connection yet or call to inform me about the progress