Based on recent customer reviews, layup is generating significant frustration among customers using its lay-by payment facility across partner retailers such as iStore, WeFix, Cellucity, and Howler. A recurring theme is confusion around terms and conditions, particularly the requirement to complete full payment before receiving goods. Customers consistently mention prolonged refund delays, unresponsive support channels, and unexpected cancellation fees deducted from deposits. While a small portion of feedback highlights ease of use at sign-up, the dominant sentiment reflects dissatisfaction with post-purchase service and dispute resolution.
TrustIndex
2.3
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About layup
What do customers say about layup?
Based on recent customer reviews, layup is generating significant frustration among customers using its lay-by payment facility across partner retailers such as iStore, WeFix, Cellucity, and Howler. A recurring theme is confusion around terms and conditions, particularly the requirement to complete full payment before receiving goods. Customers consistently mention prolonged refund delays, unresponsive support channels, and unexpected cancellation fees deducted from deposits. While a small portion of feedback highlights ease of use at sign-up, the dominant sentiment reflects dissatisfaction with post-purchase service and dispute resolution.
Is layup trustworthy?
layup has a TrustIndex of 2.3 out of 10 on Hellopeter, based on 10 reviews in the last 12 months. Hellopeter has tracked layup across 57 total reviews. How is the TrustIndex calculated? →
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2021
Dispute the transaction with your bank
Layup won't give you that refund! If you have proof that they have cancelled your order and they sent you confirmation that they've processed your refund, dispute the card transaction with your bank. Received mine within 24 hours.
1 reviews | Active since Oct 2021
Dispute the transaction with your bank
Layup won't give you that refund! If you have proof that they have cancelled your order and they sent you confirmation that they've processed your refund, dispute the card transaction with your bank. Received mine within 24 hours.
1 reviews | Active since Jun 2026
I had a bad experience with this company they ****ners
I had a bad experience with this company they ****ners
1 reviews | Active since Jun 2026
I had a bad experience with this company they ****ners
I had a bad experience with this company they ****ners
1 reviews | Active since May 2020
UNHAPPY CUSTOMER
Customer service person at LAYUP over the phone sounds like a child. He does not even answer the phone with this is Layup how can we help you. This definitely sounds like a one-man company. VERY UNPROFESSIONAL! My tickets through HOWLER have been cancelled they say due to nonpayment. But that is bull **** as I always had money in the account. Now I have to rebook tickets for FAT BOY SLIM in JHB with double the cost. There is an option on HOWLER TO pay to refund your ticket for an additional cost of R350. WHY? is it because they know that they can / will cancel your tickets at anytime. Not a happy customer.
1 reviews | Active since May 2020
UNHAPPY CUSTOMER
Customer service person at LAYUP over the phone sounds like a child. He does not even answer the phone with this is Layup how can we help you. This definitely sounds like a one-man company. VERY UNPROFESSIONAL! My tickets through HOWLER have been cancelled they say due to nonpayment. But that is bull **** as I always had money in the account. Now I have to rebook tickets for FAT BOY SLIM in JHB with double the cost. There is an option on HOWLER TO pay to refund your ticket for an additional cost of R350. WHY? is it because they know that they can / will cancel your tickets at anytime. Not a happy customer.
1 reviews | Active since Jun 2012
Empty promises to customers
Be aware they might say you can cancel and you will be refunded I am now waiting since April 2026 for my refund and tired of being told it takes 8-15 working days.
1 reviews | Active since Jun 2012
Empty promises to customers
Be aware they might say you can cancel and you will be refunded I am now waiting since April 2026 for my refund and tired of being told it takes 8-15 working days.
1 reviews | Active since Mar 2019
Don’t trust Layup, they cancelled and took my money
It’s been two years since I’ve paid up my laybye only for them to cancel it on their side. Imagine paying it completely and they cancelling it. They charged me a R1250 cancellation fee and said they cannot pay me because they are still waiting to get their monies from NWJ. I don’t understand because they gave me back my deposit and initial payments but held back my last two payments and called it cancellation fees. I still want my money. Don’t trust these *****s- rather use PayJustNow or laybye directly with these stores
1 reviews | Active since Mar 2019
Don’t trust Layup, they cancelled and took my money
It’s been two years since I’ve paid up my laybye only for them to cancel it on their side. Imagine paying it completely and they cancelling it. They charged me a R1250 cancellation fee and said they cannot pay me because they are still waiting to get their monies from NWJ. I don’t understand because they gave me back my deposit and initial payments but held back my last two payments and called it cancellation fees. I still want my money. Don’t trust these *****s- rather use PayJustNow or laybye directly with these stores
1 reviews | Active since Apr 2026
Lack of information
I made a purchase through Lay-Up payment process without having proper explanation how it works. I made the initial deposit then I got to know how Lay-Up's works then I wanted to settle my account but they always say they are out of stock, now if I cancel the plan they make it my case and want to deduct certain percent. At what circumstances? Who's fault it is to not have a stock?
1 reviews | Active since Apr 2026
Lack of information
I made a purchase through Lay-Up payment process without having proper explanation how it works. I made the initial deposit then I got to know how Lay-Up's works then I wanted to settle my account but they always say they are out of stock, now if I cancel the plan they make it my case and want to deduct certain percent. At what circumstances? Who's fault it is to not have a stock?
1 reviews | Active since Apr 2026
Bad service
Unfortunately, I bought something through LayUp without realizing it was a layby option, and after requesting a refund, it’s been taking a very long time to process. It’s now been almost a month of waiting for my refund.
1 reviews | Active since Apr 2026
Bad service
Unfortunately, I bought something through LayUp without realizing it was a layby option, and after requesting a refund, it’s been taking a very long time to process. It’s now been almost a month of waiting for my refund.
1 reviews | Active since Mar 2013
****med by Lay Up
On 27 Nov I tried to purchase a phone on WeFix and selected the layup option as the method of payment. I had failed to read their terms and conditions which stated that I would only get the phone after all the monthly deductions had been made. I then cancelled the order and requested a refund. I have been sent from pillar to post by this organisation. They have terrible customer service and they just don’t care. I have been literally emailing them daily to request for my refund or an update to no response. I have been texting one of the numbers and was told on the 10th that they money had been made and I should wait for 48hrs. Now it’s the 15th when I called to follow up I get told that I must resend my banking details and that I must wait for 48hrs.?! There’s no apology there’s no owning up to the error just pure arrogance and ignorance . I have all the email communication to prove this pathetic service from this place. To date, 15 December I still don’t have my money
1 reviews | Active since Mar 2013
****med by Lay Up
On 27 Nov I tried to purchase a phone on WeFix and selected the layup option as the method of payment. I had failed to read their terms and conditions which stated that I would only get the phone after all the monthly deductions had been made. I then cancelled the order and requested a refund. I have been sent from pillar to post by this organisation. They have terrible customer service and they just don’t care. I have been literally emailing them daily to request for my refund or an update to no response. I have been texting one of the numbers and was told on the 10th that they money had been made and I should wait for 48hrs. Now it’s the 15th when I called to follow up I get told that I must resend my banking details and that I must wait for 48hrs.?! There’s no apology there’s no owning up to the error just pure arrogance and ignorance . I have all the email communication to prove this pathetic service from this place. To date, 15 December I still don’t have my money