NPS Score
-34
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About Kia Weltevreden Park
How is Kia Weltevreden Park rated on Hellopeter?
Hellopeter has tracked Kia Weltevreden Park across 34 reviews. Kia Weltevreden Park hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Kia Weltevreden Park? Write a review to help others decide.
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2020
Bad customer service Kia Weltevreden Park
I bought a new kia seltos with a slight damage on the ceiling and have requested Bianca to please me a new top she agreed that she spoke to parts and they have ordered today after 3 weeks my calls are not answeredi feel ignored she referes me to parts manager Cassim who doesn't know anything about the request
1 reviews | Active since Dec 2020
Bad customer service Kia Weltevreden Park
I bought a new kia seltos with a slight damage on the ceiling and have requested Bianca to please me a new top she agreed that she spoke to parts and they have ordered today after 3 weeks my calls are not answeredi feel ignored she referes me to parts manager Cassim who doesn't know anything about the request
1 reviews | Active since Jul 2019
Kia Weltevreden park did not change the oil on my car
I am so disappointed with Kia Weltevreden. On Saturday I felt like the is a bit of disturbing sound on my engine, felt like tappet noise (minimal). I thought that maybe is because it was due for service. I stopped using it, until I took it in for service yesterday, worst decision of my life, the car still has the sound, the performance did not improve in anyway. The master technician there told me that since the car is on 62 000 km is normal to start making sounds as it is not new. I believe that the oil was not replaced, because on previous services I would feel the performance improvement after service. They have charged me R500 and something to replace the radiator cap, the price of radiator cap is R300 and something, then the other balance is for fitting it (how do you charge fitting of radiator cap). I was also willing to proof by purchasing oil then we re do the monitored service, if the performance does not improve it will be my loss, then if there is any improvement. They must reimbur*****t me. Anyone at Kia head office please help, before my car breaks the engine.
1 reviews | Active since Jul 2019
Kia Weltevreden park did not change the oil on my car
I am so disappointed with Kia Weltevreden. On Saturday I felt like the is a bit of disturbing sound on my engine, felt like tappet noise (minimal). I thought that maybe is because it was due for service. I stopped using it, until I took it in for service yesterday, worst decision of my life, the car still has the sound, the performance did not improve in anyway. The master technician there told me that since the car is on 62 000 km is normal to start making sounds as it is not new. I believe that the oil was not replaced, because on previous services I would feel the performance improvement after service. They have charged me R500 and something to replace the radiator cap, the price of radiator cap is R300 and something, then the other balance is for fitting it (how do you charge fitting of radiator cap). I was also willing to proof by purchasing oil then we re do the monitored service, if the performance does not improve it will be my loss, then if there is any improvement. They must reimbur*****t me. Anyone at Kia head office please help, before my car breaks the engine.
1 reviews | Active since Dec 2020
Excellent service
Excellent service, I must say! 👏🏽 They never disappoint. I bought my first Seltos in 2022 and received such amazing customer service. Now, after collecting my new 2026 Seltos, I can honestly say the service from Finance to Sales has been exceptional. 🚗✨ Tshepo, Johan and Bianca, you were absolutely amazing! Thank you so much for all your help, patience and for making sure I got exactly what I wanted. ❤️ I truly appreciate the excellent service and would definitely recommend you guys. Thank you once again! 🙏🏽🥳🎉
1 reviews | Active since Dec 2020
Excellent service
Excellent service, I must say! 👏🏽 They never disappoint. I bought my first Seltos in 2022 and received such amazing customer service. Now, after collecting my new 2026 Seltos, I can honestly say the service from Finance to Sales has been exceptional. 🚗✨ Tshepo, Johan and Bianca, you were absolutely amazing! Thank you so much for all your help, patience and for making sure I got exactly what I wanted. ❤️ I truly appreciate the excellent service and would definitely recommend you guys. Thank you once again! 🙏🏽🥳🎉
1 reviews | Active since Mar 2019
Unacceptable Customer Service –KIA Weltevreden Park
I am writing to lodge a formal complaint regarding the unacceptable customer service I received from the KIA Weltevreden Park dealership. On 21 July 2026, I booked my vehicle for its75,000 km service, and my appointment was confirmed for 24 July. This gave the dealership several days to prepare and obtain any required authorization. Despite this, when I arrived, I was kept waiting until approximately 1 PM, only to be informed that my vehicle would not be serviced because the authorization had not been received. I find this completely unacceptable. Additionally, I was never notified that an annual service was due in February. No reminder by phone, SMS, email, or otherwise was received. As a customer, I did my part by booking in advance and arriving on time, but my time was not respected and no resolution was provided even when I collect my KIA the dealer ship did not even try to help me by booking in my KIA to be service in this week. Additionally, this situation caused unnecessary inconvenience, loss of valuable time, and travel expenses. I respectfully request a prompt written response addressing why I was not notified, what immediate steps will be taken to service my vehicle, whether Kia will arrange collection and delivery, and what responsibility Kia will accept for any damage that may occur. I trust Kia South Africa values its customers and will work toward a fair and practical solution.
1 reviews | Active since Mar 2019
Unacceptable Customer Service –KIA Weltevreden Park
I am writing to lodge a formal complaint regarding the unacceptable customer service I received from the KIA Weltevreden Park dealership. On 21 July 2026, I booked my vehicle for its75,000 km service, and my appointment was confirmed for 24 July. This gave the dealership several days to prepare and obtain any required authorization. Despite this, when I arrived, I was kept waiting until approximately 1 PM, only to be informed that my vehicle would not be serviced because the authorization had not been received. I find this completely unacceptable. Additionally, I was never notified that an annual service was due in February. No reminder by phone, SMS, email, or otherwise was received. As a customer, I did my part by booking in advance and arriving on time, but my time was not respected and no resolution was provided even when I collect my KIA the dealer ship did not even try to help me by booking in my KIA to be service in this week. Additionally, this situation caused unnecessary inconvenience, loss of valuable time, and travel expenses. I respectfully request a prompt written response addressing why I was not notified, what immediate steps will be taken to service my vehicle, whether Kia will arrange collection and delivery, and what responsibility Kia will accept for any damage that may occur. I trust Kia South Africa values its customers and will work toward a fair and practical solution.
1 reviews | Active since Sept 2017
Complaint Regarding Vehicle Damage During Battery Replacement
I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism. I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me. Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.
1 reviews | Active since Sept 2017
Complaint Regarding Vehicle Damage During Battery Replacement
I brought my vehicle in for a battery replacement at your Kia Weltevreden Park branch. When I delivered my car, the windscreen was in good condition with no cracks. However, upon collection after the battery replacement, I discovered a crack on the windscreen that was not there before. I immediately raised this with the technician who worked on my vehicle. I was informed that the cameras were not working, and later told that there were no cameras in the workstation area. I find this explanation concerning and unconvincing, as it prevents any transparency or accountability regarding what happened to my vehicle while in your care. It is unacceptable that my vehicle was returned to me in a damaged condition, and even more concerning that no responsibility has been acknowledged. I entrusted your team with my vehicle, and I expect it to be handled with care and professionalism. I am therefore requesting that Kia Weltevreden Park take full responsibility for the damage and arrange for the windscreen to be repaired or replaced at no cost to me. Please treat this matter with urgency. I would appreciate a prompt response outlining how you intend to resolve this issue.
1 reviews | Active since Sept 2021
Deeply Frustrated by the Lack of Professionalism
I am extremely frustrated and disappointed with the service I received at Kia Weltevreden Park. This experience has completely changed my perception of this branch, and unfortunately, I will not be returning or recommending it to anyone. I personally visited the dealership on 26 February 2026 to book my vehicle for a service and was advised to bring it in on 2 March 2026 at 7:00 AM. I followed the instruction exactly and dropped the car off at 7:00 AM as agreed. What frustrated me the most was the complete lack of communication throughout the day. Not a single call to provide an update, explain findings, or advise on progress. I had to follow up myself. When I arrived at 15:45, I was informed that the car was still not ready. To make matters worse, while waiting, I overheard staff contacting my bank for authorization and processing the quote at that very moment. It genuinely felt like work on my vehicle only started when I arrived. I fully understand that dealerships are busy. However, being busy is not an excuse for poor communication and disregard for a customer’s time. A simple phone call to manage expectations would have made a significant difference. Instead, I felt inconvenienced, unheard, and undervalued. What added to my frustration was the response from the service advisor, Keisha. Rather than acknowledging the inconvenience or apologising, the explanation given was simply that they had many cars and mine took time. This was not about the service itself — it was about the lack of communication, accountability, and basic customer care. For a dealership service, I expected far better.
1 reviews | Active since Sept 2021
Deeply Frustrated by the Lack of Professionalism
I am extremely frustrated and disappointed with the service I received at Kia Weltevreden Park. This experience has completely changed my perception of this branch, and unfortunately, I will not be returning or recommending it to anyone. I personally visited the dealership on 26 February 2026 to book my vehicle for a service and was advised to bring it in on 2 March 2026 at 7:00 AM. I followed the instruction exactly and dropped the car off at 7:00 AM as agreed. What frustrated me the most was the complete lack of communication throughout the day. Not a single call to provide an update, explain findings, or advise on progress. I had to follow up myself. When I arrived at 15:45, I was informed that the car was still not ready. To make matters worse, while waiting, I overheard staff contacting my bank for authorization and processing the quote at that very moment. It genuinely felt like work on my vehicle only started when I arrived. I fully understand that dealerships are busy. However, being busy is not an excuse for poor communication and disregard for a customer’s time. A simple phone call to manage expectations would have made a significant difference. Instead, I felt inconvenienced, unheard, and undervalued. What added to my frustration was the response from the service advisor, Keisha. Rather than acknowledging the inconvenience or apologising, the explanation given was simply that they had many cars and mine took time. This was not about the service itself — it was about the lack of communication, accountability, and basic customer care. For a dealership service, I expected far better.
1 reviews | Active since Nov 2025
Poor Kia Weltevreden Park Service and selling of unworthy cars
The worst experience ever! I strongly advise against dealing with this branch, based on my recent experience. In 2024, I bought a Kia Seltos 1.5 LX brand new, after 4 months the car broke down and was told to fix while the car was still under warranty. A year later, on the 1st of January 2026, I experienced the same issue, I have to pay R23497.04 for the car to be fixed while still under warranty. No proper investigations on the car, when I call the dealership I get cold response and no resolution.
1 reviews | Active since Nov 2025
Poor Kia Weltevreden Park Service and selling of unworthy cars
The worst experience ever! I strongly advise against dealing with this branch, based on my recent experience. In 2024, I bought a Kia Seltos 1.5 LX brand new, after 4 months the car broke down and was told to fix while the car was still under warranty. A year later, on the 1st of January 2026, I experienced the same issue, I have to pay R23497.04 for the car to be fixed while still under warranty. No proper investigations on the car, when I call the dealership I get cold response and no resolution.
1 reviews | Active since Oct 2025
Excellent Service
I just bought a Renault Kiger Intens from Kia Weltevreden and would like to take this opportunity to say thank you to the following people Kgomotso This guy is a legend. He went above and beyond to assist me. He walked every step of this journey with me, explaining everything about the vehicle, sending pictures, answering all my questions that I had and keeping me up to date everyday on the progress of sale. If i didn't understand something, he will explain in detail. Kgomotso truelly is an asset to the branch and group. Like they say...."give this man a Bells" as he really deserves it. I can't thank Kgomotso enough for his professionalism, his friendliness and his patience (all the questions I had) during this journey. Thank you again for all your assistance. Sthembiso The other partner of this journey. He was very professional during my application process, explaining everything in detail to me, responding to my emails quick. If i didn't understand something or wording on the documents, he will explain in detail which I really appreciated. Thank you for all your patience and professionalism during this journey Over all I really can't complain about the service I have received form Kia Weltevreden. I was treated with respect and professionalism form the beginning right up to taking delivery of the vehicle. Regards Ashley Theron
1 reviews | Active since Oct 2025
Excellent Service
I just bought a Renault Kiger Intens from Kia Weltevreden and would like to take this opportunity to say thank you to the following people Kgomotso This guy is a legend. He went above and beyond to assist me. He walked every step of this journey with me, explaining everything about the vehicle, sending pictures, answering all my questions that I had and keeping me up to date everyday on the progress of sale. If i didn't understand something, he will explain in detail. Kgomotso truelly is an asset to the branch and group. Like they say...."give this man a Bells" as he really deserves it. I can't thank Kgomotso enough for his professionalism, his friendliness and his patience (all the questions I had) during this journey. Thank you again for all your assistance. Sthembiso The other partner of this journey. He was very professional during my application process, explaining everything in detail to me, responding to my emails quick. If i didn't understand something or wording on the documents, he will explain in detail which I really appreciated. Thank you for all your patience and professionalism during this journey Over all I really can't complain about the service I have received form Kia Weltevreden. I was treated with respect and professionalism form the beginning right up to taking delivery of the vehicle. Regards Ashley Theron