Unacceptable Customer Service –KIA Weltevreden Park

I am writing to lodge a formal complaint regarding the unacceptable customer service I received from the KIA Weltevreden Park dealership. On 21 July 2026, I booked my vehicle for its75,000 km service, and my appointment was confirmed for 24 July. This gave the dealership several days to prepare and obtain any required authorization. Despite this, when I arrived, I was kept waiting until approximately 1 PM, only to be informed that my vehicle would not be serviced because the authorization had not been received. I find this completely unacceptable. Additionally, I was never notified that an annual service was due in February. No reminder by phone, SMS, email, or otherwise was received. As a customer, I did my part by booking in advance and arriving on time, but my time was not respected and no resolution was provided even when I collect my KIA the dealer ship did not even try to help me by booking in my KIA to be service in this week. Additionally, this situation caused unnecessary inconvenience, loss of valuable time, and travel expenses. I respectfully request a prompt written response addressing why I was not notified, what immediate steps will be taken to service my vehicle, whether Kia will arrange collection and delivery, and what responsibility Kia will accept for any damage that may occur. I trust Kia South Africa values its customers and will work toward a fair and practical solution.